Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
Calendar icon
SINCE 2012
83,314
Calendar icon
AVG. MONTH
49
Total Reviews
Star icon
SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • Arch RoamRight policy: Preferred

    Claim is in process

    William from DE
    Review Received: April 28, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Bought the policy based on comparison with other vendors: Best value for me at the desired price point. I had no communication with the insurance provider prior to my departure, nor during my trip. No need to file a claim, thankfully. So, why force me to rate them based on nothing?

    Jay from CA
    Review Received: April 28, 2014
    Was this review helpful?
    6 out of 44 people found this review helpful
    Arch RoamRight policy: Preferred

    Our flight was delayed and an overnight stay was necessary. I called that night and spoke with the answering service who was not only friendly but helpful. By the time we arrived home, our claim forms were already waiting for us on-line. After I gathered and sent in my information, which I sent back on-line, I received an email that my claim was received along with the name of my claims administrator. I received a check within 10 days.

    Mary from WI
    Review Received: April 27, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    We did not have to claim any claims.

    Boris from NY
    Review Received: April 27, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Received excellent reimbursement for both a medical claim and a missed connection claim. Would buy again.

    Martin from NY
    Review Received: April 25, 2014
    Was this review helpful?
    79 out of 79 people found this review helpful
    Arch RoamRight policy: Preferred

    I was very pleased. They reimbursed me and were very easy to deal with. We did some over email. That was nice. I was impressed.

    Claire from MI
    Review Received: April 24, 2014
    Was this review helpful?
    22 out of 24 people found this review helpful
    Arch RoamRight policy: Adventure

    thankfully, we did not have to file a claim

    Fran from WA
    Review Received: April 23, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I had to cancel due to illness and part of my claim was denied (advance payments for museums). This makes no sense as these advance payments are a valid part of what must be paid in advance to travel and are often non-refundable.

    Michael from WA
    Review Received: April 22, 2014
    Was this review helpful?
    110 out of 117 people found this review helpful
    Arch RoamRight policy: Essential

    EASY TO COMPARE DETAILS AND PRICES FOR ALL AVAILABLE POLICIES

    ANDREW from MD
    Review Received: April 20, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Happy with agent, and claim response.

    edwin from CA
    Review Received: April 20, 2014
    Was this review helpful?
    0 out of 0 people found this review helpful