Seven Corners Travel Insurance Reviews

A claim has been submitted with all required documents. As of this date, i have had no correspondence from Insurance company! I was told response would be longer than usual and it certainly has! As of this date, I have not heard from Seven Corners. If you could help, that would be great! Please advise ASAP. I

Waiting for resolution.

I purchased a policy to cover our round trip air on our Ruby Princess cruise We could not use the non-refundable Air New Zealand package and had to purchase new tickets to come home on March 8th. Seven Corners denied our claim staying that we did not have a Covid 19 rider. I tried to explain to them that when I purchased the policy their was no such thing available available from them or on your site. As you may be aware the Ruby Princess had over 160 casa and 16 people died. I felt we had a legitimate reason to not get on that ship an come home. We will never use Seven Corners again for we fell they could have at least cover
Coach ticket cost considering the situation even though we had insured business class tickets.

Please advise me if I need to provide additional documentation.
Michael Palmer

I bought travel cancellation insurance. You found a way to weasel out of honoring my claim, even though my losses were modest. You send polite emails but your practices are shoddy. I have warned all of my friends and colleagues who travel to avoid your company at all costs Your insurance policies have absolutely no meaning.

I would like the amount of my premium refunded due to trip cancellation due to the Corona Virus.

I highly recommend Square mouth. There are great choices of insurance and reasonable prices. I travel to Europe every year a couple of times and have used Squaremouth for the last 5 years. Never been disappointed with the service they provide. I would never even consider using another service. Top notch customer service!

Seven Corners sent me the claim forms through email.
It took me awhile to gather all of the signatures and documents.
Given the COVid situation, they got back to me a month later, needing more documents. I am waiting for the final determination from Seven Corners.

when I logged into my account to view my claim, I saw two other peoples information - 1) on dashboard and 2) on my profile. Screenshots attached. I am concerned that other people can see my credit card and personal data.

MAR 23, 2020, 1:14 PM

Hello Thomas, thank you for letting us know about this! We have sent this to our digital team to investigate immediately; from what we can see your information was not compromised in any way. We will have the issue corrected as soon as possible. Can you confirm your correct certificate number and email address? Additionally, do you have any questions in the meantime we can help with? Thank you!

thomas.r.r.email@gmail.com

MAR 24, 2020, 8:52 AM

Thank you! We will have our IT team fix this as soon as possible.

Extremely long hold times. Poor unclear responses. Difficult to understand what they were saying (not native English speaking or well-learned non-native English speaking). Confusing emails from them and confusing information--told about a form but no where to find it or complete it.

My trip was moved to October and they were very helpful about just changing the dates of the insurance. I hope I will be able to take this trip and will not have to file a claim.