Seven Corners is a top-5 selling provider on Squaremouth, known for its affordable travel medical coverage. Unlike many other providers, it offers policies for both non-U.S. residents and non-U.S. citizens.
See how Seven Corners compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Seven Corners’ responsive customer service, especially when helping them select the right policy for their trip. Many travelers highlight the helpfulness and availability of the support team. However, some mention frustrations with the time-consuming paperwork and long wait times for reimbursement during the claims process.
Customer service was very helpful. I explained my situation and was guided as to the option best for me.
My flight was delayed 8 hours, landing me in Nicaragua late at night rather than early afternoon. This meant that I missed my reserved shuttle upon arrival, which does not operate in the evening. I had to find accommodations alone and rebook another shuttle the following day, all of which was very expensive and scary. I called SquareMouth but was informed that there was nothing to be done, as their policy dictates that a flight must be 12 hours delayed to qualify for any assistance. I asked about how the 8 hour delay meant that I missed my ground transfer, putting me 24 hours behind schedule, and was again dismissed. This travel insurance was a complete waste of money.
Customer service was very helpful in telling me exactly what plan I needed for my trip. The chat option was perfect since I got an immediate answer.
The website is easy to navigate and to compare many different policies at one time. The companies are all highly rated and include many excellent benefits. I always recommend Squaremoyth to others traveling.
My daughter recommended Square Mouth after she had a policy for a cruise she her family took. She had a claim and it was paid quickly.
The cost was lower than our travel agent recommended.
I will use them again for our cruises.
When I filed my claim their first response to me was that I was not insured for the lost I incurred. They said I was not covered by the policy I purchased for a missed connection and they denied my claim.
I had to argue the issue of policy coverage and the language of the contract and then appeal their denial.
After several months of back and forth Emails and returning form after form to proving my case ,Seven Corners finally paid my claim.
James
Slow to respond to inquiries about the claim; had to call several times to get information. Received contradictory advice when calling on different occasions. Surprised to learn that trip interruption due to illness covered only lost days on cruise, and increased airfare but did not cover other expenses such as ground transportation, and hotels while returning to original trip routing.
Because of their online status 3 weeks later of my claim: incomplete. Despite providing 25 pages of documentation including death certificate and obituary naming my husband and me as family. My father in law due on the eve of our departure. How clear can that be??
i was in a situation that actually worked itself out, however, in the moment, I put a call in to the 24 hour number for assistance but got no answer.
Although we did not file a claim,it was good to know we had a good policy at the right price that would meet our needs.