Seven Corners Travel Insurance Reviews

Didn't make a claim but had a few questions. They were all answered in one quick call. From now on we will use squaremouth and Seven Corners every time we travel outside the US.

It has taken me a long time to write this review. I was injured in Florence on this trip. Two things happened on the trip for which I needed insurance coverage. The worst was that I suffered a traumatic brain injury and was in an Italian hospital for seven days with a subdural hematoma and a contra-coup contusion and three fractures. Trip insurance did reimburse for having to change my return flight date due to the injury

Just a few hours prior to the injury, however, right after getting off the train to Florence, my husband had his backpack stolen in a deli and he lost clothing, a Nook, etc. The insurance refused to cover the cost of the loss of his goods because we did not report to the police within 24 hours. After having the goods stolen we searched for the thief up and down the street and around the block and then decided to go to the apartment we rented (which was very close to the train station) to leave our luggage and then go out to look for a police station before beginning our tour of Florence.

When leaving the apartment I fell backwards down the stone steps outside of our room, lost consciousness and was bleeding profusely from my head. I was transported by ambulance to the hospital.

I was in the emergency room for CAT scans, testing, etc. and then kept on gurney for about seven hours for observation before being transported and admitted to the Neurology unit after midnight. My husband would not leave my side as he did not know if I needed surgery or even if I was going to live. The friend we were traveling with eventually (it is on the report as the next day) went to the police station to report the loss of my husband's goods. I think, given the circumstances of what happened, we should have been given consideration on the report to the police station.

The underwriting criteria for the policy I wanted was not consistent with the criteria for other policies. I called & asked about it. The phone rep, of course, said the criteria was what it was. However, it was changed for the particular policy in a couple of days. So the info apparently got to the right people.

When I called Square Mouth about our car being broken into while in France, I was impressed with the lady to whom I spoke on your collect number. I hope to get this claim done quickly, as I do want closure.

Seven corners has not been helpful at all. They have asked for documentation for things that they know good and well I can't provide. They have no online submission of claims or by telephone. I literally had to snail mail in my claim.

I had to request a copy of my credit card statement to show that I paid the bill. My purchase was made in November 2013. American Express only provide six months of bill review online. Therefore I am waiting to get the paper statement showing proof of the purchase. Please note, I provided the letter of cancelation notice and it showed that I paid the deposit.

I will never purchase a policy from your company.

I would not recommend your company.

Great communication when we were deciding which company to use. Very thorough with their information of what to purchase and the cost. Unfortunately, wife had serious health issues and we had to cancel. After our sending documentation from all necessary, the claim was paid in a very short period of time. Very satisfied.

So far the experience has been mediocre at best. After years of purchasing trip insurance and thankfully not having to use it, I had to cancel the trip due to family emergency. It's been an arduous process to submit my claim, involving 42 pages of documentation and several back and forths after that. Even as of now, you have asked me for documentation from the airline that my first contact at the airline says they cannot provide, without which you will apparently not reimburse the flight cost, being about half of total non reimbursable trip cost. Yet I paid for full trip reimbursement, a hefty premium of about $150. I still don't know if I'll get anything. The experience thus far has soured me on Seven Corners and travel insurance in general, and really makes me wonder if I should ever purchase travel insurance again, or just make so with what my credit cars automatically provide for free

the service was rather slow when I asked too many questions by email. Also, the premiums were rather too high.

I filed a claim on August 4, 2014. They requested additional information which I sent on August 28, 2014. They sent me a receipt of the information the same day. That is over 4 weeks ago and I have heard nothing further from them in regard to my claim. Disappointing!!!