Seven Corners Travel Insurance Reviews

My coverage was for an extended trip of over one month to the far east involving numerous destinations and multiple transport modes. After purchasing the initial policy the only contact I made with the insurer was prior to travel which was to add one day to the policy; a necessary addition due to my miscalculation involving travel across the international date line. The process of adding that one day was performed online and was quick and painless. If there is any negative side to purchase of the policy it involved some confusion in my mind over what company I was dealing with - there are two names "Seven Corners" and "Squaremouth" and I never did fully understand which was the agent and which was the insurer.

I am very disappointed with Seven Corners. I had a trip planned for 3/18 - 3/31. The Airlines contacted me on 3/16 to notify me that the return flight was cancelled and that they rescheduled me for 4/1. When I called them on 3/17, they told me that the 4/1 flight was also cancelled and that they scheduled me for 4/2. I was told because the airlines cancelled the flight more than 2 weeks in advance, the airlines were not responsible for hotel, etc. I contacted Seven Corners on 3/17 and was told to submit my claim for Travel Delay after my trip. They did not say anything that this would not be covered because I was notified before my trip started.
I submitted my claim after my return and was told my claim was denied because my coverage started 3/18 and I was notified about the cancelled flight prior to that date. If that was the case, I should have been informed on my initial call. I will not purchase from Seven Corners again.

So very good

Their pre-trip communication was thorough and reassuring.

Their documentation was explicit about what I needed to provide. I submitted that. They responded in a few hours with another email about something I missed or they needed. I promptly sent that. I had the funds approved the next day and the deposit into my account 3 days later. It was easy.

The insurance gave me peace of mind.

The information needed to process the claim seemed to be redundant and tedious. We were simply asking for $300 and change for the missed connection which resulted in a hotel room and meals. Asking for our credit card statement when we had already provided receipts from the hotel and restaurants is wrong. Since the receipts were provided, it was clear that our flight was delayed 24 hours due to the missed connection, I refused to give a credit card bill with our personal information. After objecting and refusing to do so, the claim was eventually processed. Also it was asked of us to get specific information from the air carrier when we had proof of delay and rescheduled flight. That was redundant and a total waste of my time for this pittance of a refund.
We just bought travel insurance again and it was not with Seven Corners.

Seven Corners has a straightforward website for the claims process. There could have been a little more flexibility to the claims form design, but those limitations were overcome with a little back and forth communication to explain items that could not be categorized in the web forms. That's what dropped my ranking from 5 stars to 4 stars.

I had to appeal their initial decision and supply some additional proof of payment, but did receive the compensation I requested at the conclusion of the appeals process.

I would recommend this policy for trip interruption or delay purposes. I did not have to make a claim based on any medical issues, so cannot comment on that important aspect of the policy.

All easy and reassuring to have had the coverage.