Seven Corners is a top-5 selling provider on Squaremouth, known for its affordable travel medical coverage. Unlike many other providers, it offers policies for both non-U.S. residents and non-U.S. citizens.
See how Seven Corners compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Seven Corners’ responsive customer service, especially when helping them select the right policy for their trip. Many travelers highlight the helpfulness and availability of the support team. However, some mention frustrations with the time-consuming paperwork and long wait times for reimbursement during the claims process.
The Square Mouth representative was very helpful in clarifying the differences in policy that helped my decision making.
I had a very smooth experience working with 7 corners regarding pre departure activities.
The medical claims process for Seven corners is paperwork intensive. It feels like they have you fill out so much paperwork and duplicate information that you will give up and not make the claim. The majority of paperwork is PDF files and cannot just be submitted online. All the information they require is on the claim form and required receipts, but they then require several other redundant documents. We have a very simple claim which requires the claim form, payment authorization (there is 2 versions of this), physician's statement (good luck getting this for a small claim), subrogation document (written in legalize and totally unnecessary because this wasn't an accident), and a fraud statement.
We will not be using Seven Corners again given this complex process. I can only imagine if this was a large claim that had a hospital stay and multiple doctors that they would tie you up in paperwork forever. What is the good of insurance if the claims process is a nightmare!
Review Updated: 10/04/2024
I have already escalated this claim process within Squaremouth and it was resolved to my satisfaction. However, the process was very flawed. I submitted the initial materials which I felt provided all the information they needed - receipts for all expenses and their various forms to have them come back 3 times asking for more information. Much of the additional requests were duplicative of the initial information provided - for example I provided fully paid receipts showing the visa card number, but they then also wanted copies of my visa statements.
This was all for a relatively small, very simple case requiring one doctor and one pharmacy. I only dread to think if this was a major medical event in a European country how difficult it would be to satisfy their redundant information requests. As a result of this experience I will continue to use Squaremouth, but never Seven Corners.
Trip cancelled for companions health crisis. Claim filed and pending
Understandablely, theyc conductrd proper research and determined the claim was justified.
All fine.
After I purchased my policy, the company that was managing our destination was dropped from the rental contract and the owners switched to a new property manager. I had to get a refund and pay a new deposit to the new company. I enquired as to whether my policy would still cover us on our trip since the deposit date and amount were now different. I was told it should be ok if I had all the documentation of all the transactions. I had already spent quite a bit of money on this policy and was going to increase the coverage since the total cost had now gone up. However this reply sounded vague to me and I didn't want to invest any more money in a policy that might possibly cover us.
This was the third time I had used SquareMouth and was very happy with the first two experiences.
I reviewed several companies before selecting Seven Corners to insure our trip to Tanzania. They insured our tours and lodging, but not our airline tickets. Unfortunately, I ended up in the hospital with a blood clot in my lung three weeks before we were scheduled to fly out. My doctor’s exact words were, “You are absolutely NOT going to Africa!” As soon as I was discharged a week later, I filed a claim with Seven Corners and the airlines. Our airline tickets were refunded immediately, but I am still waiting on the refund from Seven Corners. They have been very friendly when I called, but I have been disappointed that it has taken so long for them to approve and fund my claim.
Claim is in process. I will know more later.
Review Updated: 09/24/2024
My claim was denied after a month of waiting.
The process was great. I appreciated having multiple policies to choose from and the one I chose seemed to have good coverage for a reasonable premium. Of course, an insurance company is only as good as its ability and willingness to make the insured whole in the event of a claim. Fortunately, I did not need to file a claim so I can't say if Seven Corners really is a "good" company but on the surface all went well and I'm satisfied.