Seven Corners Travel Insurance Reviews

The first time I used your service! Glad to know that I can refer to you again

Thankfully I didn't need to file a claim and had a great experience with the purchasing of the policy pre-vacation.

I found it disappointing that you don't cover cell phones. Mine was stolen and I have a police report, but you still won't cover it. While it does say so in the document, you need a lawyer to parse all the exceptions and ifs and buts... so overall, very disappointed.

I was injured while on my trip in Turkey. I went to an Emergency Room and was seen by a doctor who arranged for me to be admitted to the hospital for urgent care and possible amputation of one of my toes due to severe infection (cellulitis). My wife called Seven Corners that night I was admitted and informed them of my situation and that we would be opening a claim and submitting documents for reimbursement. The Seven Corners representative said that I would be receiving a confirmation of the call by email. I never received such confirmation or acknowledgement. Two days later I called Seven Corners myself and informed the representative that I was in the hospital and receiving intensive antibiotic treatments for my cellulitis. This representative said that I would be receiving an email confirming my notice of hospitalization from Seven Corners. I never received an email confirmation nor a return call from Seven Corners.

Upon my return to my home I began my claim for reimbursement of medical costs from Seven Corners. I tried using their online claims process several times but each time the system locked up and I could not proceed. I opened a chat box with a live representative that informed me I needed to start over. I explained that I had started over 3 times and each time the system would lock up as I was part way through. The representative apologize and then said I would have to contact claims through their email system and submit my claim and supporting documents that way.

After 6 hours of collecting documents, copying them, scanning them for electronic submission, and waiting for my doctor in Turkey to respond and complete the required document by Seven Corners, I was able to submit my claim the following day, June 12, 2024. I am now waiting to hear from Seven Corners if my claim is accepted.

Luckily, I didn't need to use the policy, so it's probably unfair to give any rating. It was easy to deal with Squaremouth; customer service was courteous and efficient when I bought the policy; I just wish it hadn't cost so much. Unfortunately, the tour company didn't offer cancel for any reason insurance through its relationship with Allianz, so I had to go into the marketplace at individual rates, which is always higher.

Hopefully, I will not need to do this again.

Much difficulty with NCL and American Airlines. Lost a whole day and a half getting to Paris, due to 2 ttight of schedule by NCL uas well as poor weather. We never did get the 2 days we were supposed to get in Paris and most of it had been prepaid.

CS rep was kind & professional. All of my questions were answered. This insurance gave me peace of mind while traveling abroad.

The Seven Corners claim procedure is complicated, and the forms are hard to decipher as there is no obvious place to click to enter information. It took me about 2.5 hours to complete my claim. I had to go back and fill in my information several times as it would freeze. Very annoying and time-consuming.

I used an on line chat to help navigate the claim. She erroneously told me that my issue was not covered, so I read her my coverage plan. She said she was looking at the wrong trip (huh? my last insurance with them was in 2016!) and it was covered after all. Without my persistence I would not have filed the claim. She seemed incompetent, or else she was trained to try to get people to not file a claim.

My claim was for missed accommodations and tours due to a canceled flight in Zambia, not a large claim.

I filed a claim; and had to deal with customer service for follow up. There was total lack of communication, lack of organization from more than one person. The end report was totally incorrect. I had a sigmoid -- ectomy--- with a large potion of my bowel removed,not oscopy- and a recent silent MI . For health reasons I wanted to cancel the trip and for many reasons it was declined by this company. I could go on, and into further details, but it's not worth the time and aggravation.

Agents and service personnel were very nice and helpful in arranging for coverage