Seven Corners Travel Insurance Reviews
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Overview
Seven Corners is a top-5 selling provider on Squaremouth, known for its affordable travel medical coverage. Unlike many other providers, it offers policies for both non-U.S. residents and non-U.S. citizens.
See how Seven Corners compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Customers appreciate Seven Corners’ responsive customer service, especially when helping them select the right policy for their trip. Many travelers highlight the helpfulness and availability of the support team. However, some mention frustrations with the time-consuming paperwork and long wait times for reimbursement during the claims process.
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“Seven Corners policy: Travel Medical Basic excl US
Seven Corners’ help chat line is just a very basic auto bot. It repeats the same responses and when it was reportedly fetching an agent, never did or returned, leaving me hanging. Their on line claims system gave me error messages for two weeks while I tried to file a claim. Email response was again their Sven-bot who gave the same directive to file on line. I finally made contact through WhatsApp (specific times only) and a claim form was emailed to me.
I hope they look into their on line claims filing as that was the problem I was encountering. There is a big time gap between Seven Corners and my time zones. My issue was not life threatening or urgent so using services available on their website suited me fine. Unfortunately, it did not serve. I have filed my claim via email and await a response which I am informed will take approximately six weeks.
Your survey allows for Yes and No answers. Sometimes an N/A or not enough info is appropriate.
Teri from GuamReview Received: May 17, 2024Was this review helpful?21 out of 23 people found this review helpful“Seven Corners policy: Trip Protection BasicThis company is a pleasure to work with.
Dave from NJReview Received: May 15, 2024Was this review helpful?0 out of 2 people found this review helpful“Seven Corners policy: Trip Protection BasicI had a horrible experience with Seven Corners. They didn't even bother to inform me that my claim was denied and it was denied in an unfair way. I will file an appeal. Moving forward, I will choose a better quality provider.
Anna from MDReview Received: May 15, 2024Was this review helpful?11 out of 17 people found this review helpful“Seven Corners policy: Trip Protection BasicThey easily answered a question about a changing travel date.
Debra from NCReview Received: May 15, 2024Was this review helpful?0 out of 0 people found this review helpful“Seven Corners policy: Trip Protection BasicI had to change a date on my original plan and your customer service representative was helpful in doing just that! I’m happy to say I did not need to make a claim. Your insurance was peace of mind knowing I would be covered if unable to make my trip! Thank you!
Marcelline from WIReview Received: May 14, 2024Was this review helpful?1 out of 1 people found this review helpful“Seven Corners policy: Trip Protection BasicI was ill and missed a flight. I purchased a new ticket.
I arrived home on 4 27 24.and was ill well into May 5th I called a 24 hour nurse with my personal ins. I also called a 24 hr nurse on 5 7 24.Karen from CAReview Received: May 13, 2024Was this review helpful?0 out of 20 people found this review helpful“Seven Corners policy: Trip Protection BasicInteraction thus far has been good
Joel from GAReview Received: May 13, 2024Was this review helpful?0 out of 1 people found this review helpful“Seven Corners policy: Trip Protection ChoiceThe customer service representative was so helpful when I had to call to ask what Seven Corners needed me to do to submit a claim when my trip had to be interrupted due to the death of my partner. She was kind and compassionate. I will never forget her help and sympathy.
Lisa from ILReview Received: May 12, 2024Was this review helpful?4 out of 4 people found this review helpful“Seven Corners policy: Trip Protection ChoiceRonald from CAReview Received: May 11, 2024Was this review helpful?10 out of 10 people found this review helpfulMy wife and I travel several months of the year. We have probably spent over $20,000 with Squaremouth buying travel insurance policies. Our basic expectation is that these policies will logically cover losses incurred on any of our trips. I don't read all 20+ pages of each policy certificate and even if I did, it's hard to envision every potential issue we may encounter. We have trusted that these provide logical and reasonable coverage. We have made a few modest claims over the years, but nothing significant.
This was an unusual claim for us, a volcano eruption near Borneo had closed down all Borneo airports and our flight was cancelled from Singapore to Kutching Borneo. The airline rescheduled us for 2 days later and we stayed in an airport hotel in Singapore for 2 extra days. They were unsure when and if airports would reopen anytime soon. Seven Corners, the insurance carrier reviewed the claim in a timely manor. They asked for more documentation, which I immediately provided. They transferred a partial settlement into our bank account before we even got the 2 letters. They split the claim into 2 claims, 1 they approved and the other they denied (($134.40). I was expecting that the 2 days we missed in Kutching, Borneo as part of our tour package would have been reimbursed. We reduced the potential loss by contacting our tour organizer and informing her of our 2 day late arrival and she was able to move all the activities on the 2 days me missed into later days. Our loss, itemized by her was 2 days lodging we paid for and did not receive. Reasonably and logically I expect this to be covered, only to my dismay, find out technically it was not covered under interruption or delay. I suspect that all policies are like this and shame on the carriers for not providing such basic coverage vs trying to avoid any and all payouts.
Sincerely,
Ron
Ron Schechter
909-344-6667“Seven Corners policy: Trip Protection ChoiceA good inexpensive travel plan. I did not feel gouged due to my age.
Customer from DCReview Received: May 9, 2024Was this review helpful?1 out of 2 people found this review helpful