Seven Corners is a top-5 selling provider on Squaremouth, known for its affordable travel medical coverage. Unlike many other providers, it offers policies for both non-U.S. residents and non-U.S. citizens.
See how Seven Corners compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Seven Corners’ responsive customer service, especially when helping them select the right policy for their trip. Many travelers highlight the helpfulness and availability of the support team. However, some mention frustrations with the time-consuming paperwork and long wait times for reimbursement during the claims process.
It was a simple filing for insurance and was quite easily acccomplished
I wanted very specific coverage for a multi-week, multi-country trip. The guidance I received was excellent!
No claims, no issues.
The customer service person I spoke with, was excellent and very helpful
I had an accident at home a week before our scheduled departure on the trip that I had insured with Seven Corners. As a result of my injury and the need for follow-up treatment, it was necessary to cancel our participation in the expedition. I notified Seven Corners immediately and provided all the documentation they required, but I am still waiting for their response regarding my claim. The accident occurred on March 8, 2023, and I began the claim process on March 9th. On May 1st, I received an email from the Seven Corners Escalation team indicating that my claim had been escalated, but I am still awaiting their decision.
Review Updated: 07/27/2023
I am satisfied with the outcome, as I was reimbursed the total cost of the trip which we had paid to the tour company. I was dissatisfied with the timeliness and lack of communication during the claim process. I filed the claim on the day following my accident which led to our needing to cancel the trip. I provided all the documentation as soon as it was requested. I thought the claim would be settled in about 6 weeks, but it took 4 months. When I did receive an email from the claims department indicating that resolution would be forthcoming, it always took much longer than they had promised that it would. I followed up twice - first by email and then by phone. It was not until after I had contacted Squaremouth relative to this matter that I received the check from Seven Corners.
I have used Seven Corners on several cruises and had to reschedule trips a couple of times. They were very accommodating in switching the insurance to the new schedule. Although I have never made a claim, I am very happy with their before-trip services Thank you Seven Corners.
Purchasing was a "piece of cake" online -- I am a return customer, so that element is not a surprise!
However, about 12 hours after purchase, I realized I had made a mistake on a rather important item!
I was distracted in shifting back and forth from US date format to European date format and entered incorrect data.
The attention from your customer service office was exemplary - problem solved in 5 minutes, and proper documentation provided in 10 minutes!
All went well with the trip so no need for a claim. I made a mistake myself and purchased other insurance when I purchased my air ticket, thinking it would only cover air fare. I spoke with your representative when I realized I had double insured myself. Unfortunately it mean my primary medical became secondary . Getting primary medical was the main reason I used your policy. But it was my error and the representative that informed me that my medical was now secondary was very nice and clearly explained the effect of the earlier insurance purchase, which I later discovered overlapped several Seven Corners policy provisions
I will use Seven Corners again. I mask up when I travel and have had no casualties with illness. But I love your medical and evacuation coverage.
Easy process, claim paid promptly.
Had a trip reroute and 7 hour flight delay and spoke to your customer service department asking to hep with the the claim with the airline!
They were useless and told me to deal with the airline directly!
I told her I did but they were giving me a run around. I had email and birding pass to justify delay. The rep was not being helpful!
I was dissatisfied with service since I believe I purchased flight delay protection!!!