Seven Corners Travel Insurance Reviews

The Seven Corners customer service representative we spoke with prior to our trip was not able to provide us a clear explanation of what to do in the event we needed to cancel our trip due to COVID infection. Fortunately we didn't need to do so, but his response to our questions was frustrating.

Filed claim online and tried calling to talk to someone but can't get through --- filed after we came back on December 2022 --- almost
2 months later, NO PROGRESS and NO DEVELOPMENT with our claim.

Certificate Number: 11RTC22-AOS-126804

Bad experience with filing a claim, it seems why bother getting a travel insurance when the response is really slow or nothing is being done when you file a claim. My confidence is really low especially, (hopefully not) when I get into a really bad situation or a REAL MEDICAL EMERGENCY

Definitely no reason I should be using this again.

I was unable to take my trip due to COVID. Had to cancel policy. Requested a credit for my next trip. Have not heard yet. Have used seven corners several times and was always satisfied.
Thank you,
William Bowles

I have filed a claim weeks ago and I have not got a response yet.

I've purchased travel insurance from other companies and have never had an issue. I should never have used Seven Corners! I purchased a policy that is in limbo for 4 months - an insane amount of time for a simple claim with all required paperwork - and now it shows claim expired and closed. So, now 10K calls to try and get someone on the phone and when you do, they play the transfer game hoping you give up and hang up. If you don't hang up, it's "your claim is being escalated" game. I filed a claim with BBB and now supposedly they "processed" my claim and are sending my refund. Well, it's 10 days since I received that email and I still have not received the check. They only sent that email after I posted negative reviews. Seven Corners is a fraudulent company!

I made a claim months ago and have not heard anything. It feels like a scam to me! We paid money for protection and got ZERO out of it.

Each time I reached out for help with Seven Corners I was very impressed with not only the knowledge of your staff but the professionalism of them as they were genuinely eager to help me solve my problem.
I would definitely recommend Seven Corners to anyone 👏
Thank you for providing a high quality staff to help with my inquiries.

I claimed for about $100
I could fix everything there and ask for more and I didn’t
And still- I haven’t not seen my payment.
This is not a fair insurance.
I will never work with you again.

I filed a claim because according to MY reading of the policy, stolen items can be submitted. The person on the phone essential said personal items are only covered when they are lost in transit (e.g., on the plane), which is not how I read (or even purchased) the policy. Thus, I am currently skeptical that this is a good company if they are going to refuse to replace items that appear coverable in the policy. Thus, I withhold final judgment until they even review the claim (incidentally, two weeks and they have not even OPENED the file to review it, so they are currently getting ZERO stars for timeliness, since there are levels after that for processing it). So don't expect them to be speedy and do expect them to try to refuse everything even when it is in black and white as coverable.

I try not to leave negative reviews, but I found Seven Corners' strict adherence to their policy in the midst of the Covid-19 pandemic to be pretty shamelessly exploitative of a global tragedy. I highly recommend others avoid this company, for both practical and ethical reasons.

I attended a business conference in Cyprus and took out a travel insurance policy specifically for the risk of a Covid outbreak. Unfortunately this happened, several coworkers and I became infected/sick, and the Cyprus government instructed us to quarantine (requiring a new hotel and changed flights). The Cyprus health department said that the rapid tests they were using were proof enough, and to quarantine immediately and not visit a physician or other health professional for additional testing. I supplied half a dozen positive rapid tests to Seven Corners, but they said their policy language required a physician's note. I explained this made sense for normal illnesses, but was in violation of my instructions from the Cyprus health department for the Covid-19 pandemic. But Seven Corners didn't care - they said I should have ignored the instructions of the Cyprus health department and left quarantine to visit a physician. They rigidly adhered to their policy language, denying both my claim and my appeal, despite the clear extenuating circumstances and unique health requirements of the pandemic.

So, in short, pay a bit more for a company that's less sleazy.