Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
360,610
Calendar icon
AVG. MONTH
8,388
Total Reviews
Star icon
SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Gold

    When we needed to extend our insurance policy by two days, our Tin Leg representative was very helpful and efficient. Thanks!

    Janet from CA
    Review Received: March 17, 2024
    Was this review helpful?
    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Easy and affordable!

    pimsie from FL
    Review Received: March 17, 2024
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Customer Service always accommodating and professional each year I’ve obtained a policy and/or had questions

    Dawn from OH
    Review Received: March 14, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I wanted to cancel my trip since I was let go from my employer two weeks before our departure date. I contacted customer service to verify we could cancel, but was told the fine print said I had to have worked for that specific employer for at least 3 years. I have worked continuously for 25 years in tech, but had just switched jobs after 7.5 years at my previous company. This requirement is ridiculous and prevented me from using the insurance to cancel my trip. I would not purchase this insurance again.

    Sarah from MN
    Review Received: March 14, 2024
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Tin Leg

    Hi Sarah

    I apologize for the frustration you have experienced.

    The Employment Layoff benefit of travel insurance can cover travelers who cancel their trip due to an involuntary layoff or termination of employment. However, in order for this benefit to apply, you must be employed continuously for 1 to 3 years. This is a common requirement within all policies that offer this benefit, although the required length of time varies by policy. Within the policy you purchased, the requirement is 3 years.

    I apologize that your claim did not have a more favorable outcome.

    Tin Leg policy: Economy

    I got Covid before travel and so couldn't take the trip. However, it was not obvious to me that I needed to get an "official" test result from a hospital/physician to get reimbursed for a claim and a home test result wouldn't suffice. As a result my claim was denied.

    A traveler from WA
    Review Received: March 13, 2024
    Was this review helpful?
    15 out of 15 people found this review helpful
    Tin Leg policy: Gold

    The initial emails I recieved after my claim came quickly. I provided all of the requested information. The last file I emailed was on March 5, a week ago. I have not heard anything since then. I have just re-send my last zipfile to Tin Leg's claims email address.

    Thank you for asking.

    Jenny from CA
    Review Received: March 12, 2024
    Was this review helpful?
    10 out of 10 people found this review helpful

    Review Updated: 04/09/2024

    The requests were easy to follow and easy to submit. I've never submitted a travel insurance claim before but I had a very positive experience. I was very thorough with providing the requested information and did so in a timely manner. Tin Leg was great. I would hear from them each week acknowledging that they were working on my claim and then asking for specific information. The whole process only took about 3 weeks for me to hear that it was approved. I also received an email from Squaremouth that it was approved as well and when I would receive the money. Everything happpened just they stated. Excellent service.

    Response from Tin Leg

    Hi Jenny

    Thank you for bringing this to our attention. I have spoken with our claims team regarding the status of your claim.

    I understand you initially submitted documentation for your claim on 3/5/2024. Our team typically reviews claims documentation within 15 business days of submission. The claim examiner will be reviewing your documentation this week to make a determination on your claim. If any additional documentation is needed, we will let you know at that time.

    Thank you for your patience. Please let us know if there is anything else we can assist with.

    Tin Leg policy: Gold

    I'm waiting to hear back on my claim

    David from AZ
    Review Received: March 11, 2024
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    DEVAN from WA
    Review Received: March 9, 2024
    Was this review helpful?
    0 out of 0 people found this review helpful

    Tin Leg had done a good job did answered all my questions and we're satisfied with their knowledge. Thank you for service.

    Tin Leg policy: Gold

    This was the first time that we used Square Mouth for travel insurance. I was not aware of you until my sister recommended you. It was very easy to do.

    James from NY
    Review Received: March 9, 2024
    Was this review helpful?
    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I am satisfied with the service.

    Mahendra from NY
    Review Received: March 9, 2024
    Was this review helpful?
    0 out of 1 people found this review helpful