Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Customer service is always so helpful at Squaremouth—I had a number of questions and the rep patiently walked through them all with me until I felt ready to purchase the policy I needed.
Had to cancel mid trip due to catching vivid. Claim in process
When will my claim be reviewed and me be contacted? You have the reciepts, I go every year to visit friends I donot use a agency book my own stuff. What is the hold up
The purchasing process was efficient,helpful and clear. I hope that the process for making a claim matches that experience.
Original claim request via website appeared simple and quick with request of few simple documents. However, once submitted they will request continuous bogus documents. The worse part is you do it and send it and then they say they didn’t receive!
This is a total scam like trustpiet reviews have reported!
Review Updated: 03/25/2024
Process for claim was extensive. I’m not sure if this is typical since this is my first claim.
Hi Michele
Thank you for bringing this to our attention. I have spoken with our claims team for an update regarding your claim. I understand your claim was finalized and payment was sent on 3/6/2024.
I apologize for the frustration you experienced throughout the claims process. Any documentation we request is required in order for our team to make a determination on your claim.
We hope you are pleased with the outcome of your claim.
Our earlier excellent experience with SquareMouth led us to choose Tin Leg.
Great customer support
I was very pleasantly surprised with the claims process with Tin Leg. The customer service agent on the 24 hour hotline was extremely helpful and reassuring when I called to ask about the process. The online claim process was very straightforward. They were very communicative about the documents needed to file & process my claim, which was done mostly via email. The whole claims process took about 6 weeks, and I think it was relatively fast given that they requested additional documents in between. I am definitely buying all my travel insurance through Tin Leg from now on.
Thank you for your help!
Process was simple and the agent I spoke with was knowledgeable and professional.