Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Gold
Well defined plan with competitive pricing. Easy to interact with customer service to make change to the plan when travel cost changed
Frans from TXReview Received: December 25, 2023Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldRichard from KYReview Received: December 24, 2023Was this review helpful?3 out of 3 people found this review helpfulClaim was paid except for $60 which was stated as a mon -covered expense. Make sure you keep all receipts and proof of travel. Staff was friendly and helpful
“Tin Leg policy: PlatinumEasy to find and purchase a policy. Price was right. And when I needed a modification to the policy, customer service made it simple.
THOMAS from CAReview Received: December 24, 2023Was this review helpful?3 out of 5 people found this review helpful“Tin Leg policy: EconomyTin Leg is causing some difficulty. Making small claim ($1500) go through many unnecessary steps.
Marietta from NJReview Received: December 23, 2023Was this review helpful?15 out of 16 people found this review helpfulResponse from Tin LegHi Marietta
Thank you for bringing this to our attention, I apologize for the frustration you have experienced during the claims process. I have spoken with our claims team for an update on your situation. I understand you have completed your claim form, and that our team has requested the supporting documentation for your claim. This documentation is necessary to determine whether or not your claim can be covered. I apologize again for the frustration you have experienced.
“Tin Leg policy: Gold1. Purchasing through Squaremouth.com was easy and efficient. The only reason I did not give it 5 * is because it does not stratify reviews based on whether or not a claim has been filed. I did not incorporate my concern that Squaremouth would promote a fraudulent insurer into the rating because I do not at this time have proof that this is the case.
2. My experience with Tin Leg has been very poor. I had purchased an expensive Cancel for Any Reason policy. I cancelled my trip to Jordan and was informed that I would likely not receive any compensation because war was an automatic exclusion for compensation; this reasoning ignored the fact that the country of Jordan is not at war. I have since filed the claim and I am now under the impression that Tin Leg is trying to exhaust me with repeated requests for information in a different format. Every 1-2 weeks I submit the requested information then after a period of time (1-2 weeks) I am advised that I need to submit the information in a different format. To date I do not see any evidence that there is a good faith attempt to honor their policy
still waiting but I am beginning to suspect fraud from KYReview Received: December 23, 2023Was this review helpful?24 out of 24 people found this review helpfulResponse from Tin LegHi Elizabeth
Thank you for bringing this to our attention, we apologize for the lengthy experience you received throughout the claims process. I understand your claim has been finalized and payment was issued on 1/4/2024. I’m sorry your travel plans were cancelled, and that you were further inconvenienced throughout the claims process. We have taken significant steps to improve the claims experience for our insureds, and hope you are satisfied with the outcome of your claim. Thank you again.
“Tin Leg policy: Goldeveryone I interacted with was very helpful under a stressful situation.
john from CAReview Received: December 23, 2023Was this review helpful?5 out of 5 people found this review helpfulReview Updated: 01/23/2024
Tin Leg requires receipts for everything -including fast food at an airport. Not easy to do when your wallet is missing, credit cards had to be cancelled and you are in a panic mode--missed flight due to wallet stolen.
They are suppose to get back to me tomorrow as I have submitted all the paperwork that I could find, including credit card receipts for new flights and cancellation fees.
AND most important, you cannot talk to the claim's person -- all has to be done via email messages .“Tin Leg policy: GoldI always use Tin Leg. Your service is great and you make insuring every trip easy. Thank you!
Karin from ILReview Received: December 22, 2023Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: PlatinumWe got sick, had to come home early. Beggining the claim process w/ you …. Lots of work . Don’t understand the TinLeg/BattleFace/ Squaremouth relationship… hope you all make this process less painful than it already has been . Call me please.
Ross from CAReview Received: December 22, 2023Was this review helpful?11 out of 12 people found this review helpful“Tin Leg policy: GoldOur luggage was delayed on return so I contacted tin leg to understand process and coverages should we need it eventually (thankfully we did not!).
Brooke from TXReview Received: December 22, 2023Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldI did not have any problems during our trip, which is good. I had an upfront question prior to purchase and it was promptly and curtiously answered.
Patricia from NVReview Received: December 20, 2023Was this review helpful?0 out of 2 people found this review helpful