Tin Leg Travel Insurance Reviews

I was injured, and called customer service to ask what I would need to do for medical care since I was in a foreign country. over the course of an hour, I was transferred three times to representatives who didn’t know how to assist me. By the time I was given the go ahead to find an emergency room, it was late into the night. I gave up and never went. My husband is a nurse and I am an ex-EMT so we splinted my hand and set it. I found it very discouraging to call your customer service and them not know how to answer the simple question: I’m hurt, how do I receive medical care?

First appointment by telephone is 4 weeks from my initial claim

The site is easy to use and if you have a question you can call their number and quickly get an answer.

When reporting my claim she was very nice & compassionate. Very helpful.

The purchase process was straightforward. I was easily able to find the coverage I needed for this trip. Unfortunately, about a month before departure I was diagnosed with a condition requiring surgery. The condition was a recurrence of a previous problem. I had purchased the policy within the time frame that included cover for pre-existing conditions. My claim was processed promptly and courteously. All communication was clear, as were the requirements for documentation. I received a check for my lost non-refundable costs about two weeks after I submitted the last piece of documentation. Excellent experience all around.

Filing a claim online was easy. I was careful to keep receipts and the emails that backed up my claim. Tin Leg has been prompt in responding.

I am still awaiting a response from Tin Leg for a claim I advised them of for my trip in February. Their lack of response is nacceptable.

I called to revise my coverage. The person I spoke with wad very helpful, efficient, and friendly.

Since the claims department was closed, the customer service was not able to give me 100% information if my claim was covered under the policy.