Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
The form that is provided to complete is not clear. It says to attach documents. But yet later, the representative informs me to send emails directly to him. I spent unnecessary time creating documents to attach to the form as instructions said.
Like many companies out there, waiting time on line is excessive, but manageable .
Will use again great service
Very easy to purchase the policy. Staff very helpful. Did not need to use it, but felt more secure because I had the insurance. Would definitely use your services again.
My flight was cancelled, and could not get out of area for two days. The airline offered no compensation except rebooking the flight two days later. I had to book a hotel and will be filing a claim for that.
Submitted a claim, but was able to come home on scheduled flight.
Difficult to have customer service answer a call then said they would call back. About 10 hours later got the call back. 😳
HELLO! I DID CLAIM LONG TIME AGO! I DONT HAVE ANSWER FROM YOU . MY EMAIL NATASHA2905@AOL.COM PHONE NUMBER 8184645905 MY POLICE 53-TLG-47F-B7C69 THANK YOU
I had to change my travel dates due the Covid uptick in the UK. Asked that my policy dates could be adjusted to the new travel dates. This request was completed within 24 hours.
I didn't need to file a claim, but when I had to update my insurance coverage dates customer service was able to help me in a professional and helpful manner. 5/5 stars