Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
362,435
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AVG. MONTH
8,375
Total Reviews
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SINCE 2014
5,378
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,378 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3891
  • 4
    906
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    Tin Leg was amazing. My husband became very ill and was hospitalized a few days before the start of our trip. I contacted Tin Leg customer service and explained my husband was critically ill. I said I was in no position to deal with anything, but wanted to let them know I would be filing a claim in the future. They were very compassionate and said all was good and to get back to them when the time was good. When I was able to talk, I was asked a few questions in the interview, asked to email a few receipts, and a few hours later I received an email that my check had been sent. I will definitely be using Tin Leg when we are able to rebook.

    Wendy from CA
    Review Received: October 31, 2019
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    5 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    Excellent tool for travelers.

    Carole from FL
    Review Received: October 30, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Very professional, easy to deal with.

    john from CA
    Review Received: October 29, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Tin Leg is a very reliable company.I have always found their rates and benefits to be excellent .
    Very easy to work with.

    JOYCE from NY
    Review Received: October 29, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    24hr service was most helpful and reassuring, presenting me with options and medical addresses in the event my condition would not resolve itself while on travel in Spain.

    PR from PA
    Review Received: October 28, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Our trip to Budapest was predicated on an 84K rowing regatta on the Danube. My husband and six others from his local US rowing club were excited to participate, but we wanted to be certain that we had insurance coverage for a trip including an athletic event. Not all policies cover such events and it was not entirely clear which sports were covered. We were please with the policy we eventually purchased and were fortunate not to have to file a claim for anything during our trip. Unfortunately one of the rowers from the club experienced a blood clot (likely due to the long flight) and had to withdraw. He had no travel insurance and bore the cost for the ER, hospital stay and medicine out of pocket. He was able to fly home days later without delay, but it could have been very expensive to have to delay his return. We will always purchase travel insurance and just consider it a cost of traveling free of worry about unplanned events.

    Eugenia from WI
    Review Received: October 26, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Walter from WA
    Review Received: October 25, 2019
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    0 out of 0 people found this review helpful

    I never filled a claim.

    Tin Leg policy: Standard

    I have initiated a claim and am speaking to a representative tomorrow. My experience with the claim is yet to be determined

    James from NJ
    Review Received: October 24, 2019
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    2 out of 3 people found this review helpful

    Review Updated: 11/21/2019

    The claim process was quick and handled to my satisfaction. I will use this insurance in the future

    Tin Leg policy: Standard

    I will recommend Tin Leg to all my friends.

    Patricia from CA
    Review Received: October 22, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Purchasing the initial policy online was simple. Had to call TinLeg as we added cost to the trip in order to increase the policy amount. Customer service was excellent and had no problems changing the policy amount. However, it would be easier if those changes could have been done online as well.

    Philip from NC
    Review Received: October 22, 2019
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    0 out of 0 people found this review helpful