Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I was stunned with the speed of the claims process. After submitting my supporting paperwork, a day or two later I received an email that my claim amount was approved for payment!
My claim was handled very quickly and professionally. From the time I submitted my claim to when I received my reimbursement was only 8 days!
So far the experience has been incredibly smooth and helpful. I have never insured a trip before but I will from now on.
Review Updated: 08/02/2019
The help was beyond expectations! And such a concerned representative in every way. Cannot say enough good things.
I have only traveled internationally once before and I was not sure exactly what type of coverage would be adequate. The customer service agent I spoke with was very knowledgeable and that allowed me to make a quick decision with the confidence that it was exactly what we needed.
I had second thoughts after I purchased the insurance and I called and talked to customer service. They were extremely helpful and reassuring about my purchase
A health issue prevented my wife from going on our trip. Although it took several back and forth messages, TinLeg came through with what we thought was a fair settlement.
Simple process to select & sign up for coverage
The purchase process was seamless. My questions were answered promptly by email. The site also offered comparison policies and ways to customize the coverage you want. The claims process was very straight forward although thankfully we had no reason to file a claim.
I picked your company due to its good reputation, and I wasn't disappointed!
Customer Service was very polite and patient in the start of the claims process while I was still stressing out overseas. Tinleg customer service reassured me about the process. Once I was back home and starting claim's details, I hoped that my claims adjuster would be just as patient, fair, and polite. And she was.