Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,555
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AVG. MONTH
8,358
Total Reviews
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SINCE 2014
5,392
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,392 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3902
  • 4
    908
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    So far we have been very pleased with Tin Leg. It was a huge relief knowing that we were covered should something happen to us health-wise while on our recent trip to Europe-that is the main reason we purchased the policy. But, it has been an extra plus to find out that we are also covered for lost luggage since one of our bags is still touring Europe.

    Customer service has been very helpful and supportive, and should we be able to take another trip like this, we will definitely purchase a policy from Tin Leg again.

    Steven from CA
    Review Received: October 7, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I was disappointed that my cost was so much higher due to being 5+ years older than my companions.

    Linda from NC
    Review Received: October 7, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    So far, so good. Haven't completed claim yet.

    Susan from LA
    Review Received: October 6, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I would certainly use Tin Leg again.

    J from MI
    Review Received: October 5, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    No problems. We called to see if we were covered for terrorism and told we were. Ultimately we decided to make the trip.

    Roberta from MD
    Review Received: October 2, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Your system is very professional and efficient. I will be your customer in the future.

    Robert from NY
    Review Received: October 1, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I find that you offer great trip insurance packages for great prices and great coverage. Your service department help me make a great decision on which policy to take and I was very pleased with it.

    I wanted a policy that hit high medical coverage internationally and that would cover a lot of things. I found just what I was looking for on your website and an agent help me answer any questions that I had.

    Gary from CA
    Review Received: October 1, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I will provide a summary at the conclusion of my claim experience.

    Your survey leaves something to be desired. Question cannot always be answered by yes or no or 1 to 5 stars.

    James from WA
    Review Received: September 25, 2017
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    2 out of 2 people found this review helpful

    Review Updated: 10/23/2017

    Basically the whole process went smoothly and after they had received and reviewed the physicians letter the check arrived within 2 weeks.

    Tin Leg policy: Standard

    It was easy to change my policy coverage after I discovered my mistake.

    anonymous from CA
    Review Received: September 25, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I' became sick suddenly the day before our return home and did not think I would be able to get on the plane as scheduled. My husband contacted you for assistance and was in ongoing communication over options to assist with our departure. Thankfully, I recovered sufficiently to go to the airport and board my flight home. However, it was very helpful to have the support from you when it was needed. I would not hesitate to purchase your insurance on the future. Many Thanks
    Grace D

    Grace from NJ
    Review Received: September 25, 2017
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    0 out of 0 people found this review helpful