Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,812
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AVG. MONTH
8,287
Total Reviews
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SINCE 2014
5,396
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,396 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3904
  • 4
    909
  • 3
    327
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    Didn't need to use the policy, but it was great knowing it was there if needed.

    Kevin from CA
    Review Received: August 18, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Repeat user--- no problems, helpful friendly staff in setting up the coverage.

    Lorie from NC
    Review Received: August 17, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Prices went up for same service as before ;suggest may be if u want to or can....hike prices slowly!
    this time I did not bother to look for another service but as prices go up , I will definitely start looking for alternatives.. I like your service but I have no choice.

    Mario from NY
    Review Received: August 16, 2016
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    1 out of 1 people found this review helpful
    Response from Tin Leg

    What we found:
    Your policy was more expensive then it was in previous years.

    What we did about it:
    An agent contacted you to explain that the premium of the policy is determined by a number of factors, including the age of the traveler.

    Tin Leg policy: Luxury

    Good experience. Will use again.

    Jay from CA
    Review Received: August 15, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Will definitely purchase travel insurance here again!!

    Jim from FL
    Review Received: August 10, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg representative helpful in guiding through the process and keeping us updated. Claim paid in full and promptly. Online claim form process easy to use.

    John from MN
    Review Received: August 4, 2016
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    We worked with Kathy Calkins and she was extremely helpful. She answered all our questions and even emailed when she had not received all our information. We could not have been happier with our experience with Tinleg. Will use them again on other travels.
    Sincerely,
    Shelley Taylor

    Shelley from OR
    Review Received: August 3, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    The departure and return dates of our cruise changed after I bought the policy. I contacted customer service to find out if I could get the policy modified to cover the new dates and was happy to learn that I could. I did do so. However there was some miscommunication and it took several tries before I got the revised policy that accurately reflected the duration of our trip.

    James from IL
    Review Received: July 31, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Brandi Morse did an exceptional job from the minute I contacted her, she stayed with me all the way through providing us with assistance. We will always make our choice Tin Leg and I will be telling our friends and family what an excellent experience we had in such an adverse situation. Thank you!

    Scott from CA
    Review Received: July 29, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Glad I got the policy. Will wait and see how the claim is handled to determine if I continue getting the policy thru Squaremouth/Tin Leg. This is the 4th or 5th time we've bought a policy and only the first claim.

    Do you offer an annual policy with stated amount of trips (or alternatively, an aggregate limit on claim(s))? We travel 1-3 times a year and would like to compare the single trip purchase to an annual/aggregate purchase.

    Thanks

    Steven from FL
    Review Received: July 28, 2016
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    0 out of 0 people found this review helpful
    Response from Tin Leg

    What We Found:
    Currently, we do not have a claim on file for this policy.

    What We Did About it:
    An agent contacted you to discuss this further.