Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Brandi morse our agent was very helpful both during and after my accident. I fell and broke my humerus on a small island in French Polynesia. We had to helicopter to another small island. She was our only contact as we had no wifi nor access to telephone. She was reassuring and helpful, making hotel reservations and island transportation for us after I was released from hospital. She kept in touch with us walking us through claim filing and assuring us she would have no problems with the claim as she had been in touch with us the entire time. The claim was paid promptly with no additional questions just as she said. Tin Leg also reembursed us for the ship board credit which was applied to our ship board hospital bill. I would highly recommend taking travel insurance. Not only did it pay for our trip interruption, but also interfaced with others on our behalf. English was in short supply on Raitea.
Friendly customer service personnel
Fast response to our claim. Very impressed with their process. We will definitely use them for all overseas travel. We highly recommend them.
Luckily, didn't need to use the insurance, but found Tin Leg very responsive to all pre trip questions. Initially had quoted incorrect trip cost to Tin Leg and when I contacted them received immediate refund for premium difference.
Tin Leg took care of my claim immediately. I gave them the claim form for my medical problem on the cruise and they immediately took care of it. Their employee, Kasie, is to be commended for the way she handled my claim. I thank Tin Leg for being so efficient and will use them again and definitely recommend them to my other friends.
I contacted support to get the forms in advance. They emailed them and we're very friendly.
I called Tin Leg to change the dates of my coverage, and it could not have been easier. The agent was very pleasant and helpful.
I am just glad we didn't have any need to use Tin Leg.
I was able to add a couple of prepaid reservations to our policy's "trip cost" which were made and paid for after buying our policy. On both occasions.your representatives were very helpful and courteous. And of course I was very pleased that neither of our new additions resulted in any additional premium payments.
This is the third time I've purchased trip insurance through Squaremouth, and my experience has been consistently excellent. Will come back for future travel.