Tin Leg Travel Insurance Reviews

When I called after my wife had her accident, a woman named Joanna was extremely nice and helpful. She informed me how to file a claim and to wait until the trip is over in case there is more medical help needed. I filed when we returned from the trip. At this time, the claim is under review.

It's just nice to talk with a person on the phone, they have been respectful and knowledgeable. I have called three times before the trip to ask questions and each time I call I get a live person.

My experience with the claims was excellent. After I had gathered all of the documentation they approved my claim quickly. My only complaint was that when I called the Emergency Service at the beginning of our trip when we had the problem, the woman hung up on me.

Great! First time I have ever had to make a claim and it was easy. Have and will continue to use for my travels.

I had some specific questions regarding the insurance policy my husband and I purchased for an upcoming trip to Ireland. Calling customer service was a pleasant experience. There were no delays for automatic answering services, and no robots to deal with. The person I talked with was courteous and specific. They were able to identify both the positive features of the policy in question, and describe its limitations. When I asked a question that the agent was not able to answer immediately, they took the time to look up the correct information.

We did not make a claim, so I cannot comment on how efficiently a claim would have been handled. But the contact I did have was positive.

Purchasing the product was probably as good as it gets. I talked with a representative, who was very helpful and answered lots of my questions. I am not submitting a claim (phew!), which is where the rubber really hits the road. But at least on the front end, it all went VERY smoothly. I would rank customer service as 5 star.

When I called Tin Leg when I encountered a 22 hour delay in my initial flight for a 2 week prepaid Egypt and Turkey tour, I quickly learned customer service was limited to East Coast standard working hours. I used the emergency number seeking guidance....after a long delay was connected...posed my question...another long delay....and was instructed to call during regular business hours. Not my definition of emergency assistance!

The price was reasonable for the coverage and it was easy to sign up and complete the process. I noticed one error in the information after I got the policy documents and was able to get that quickly corrected by customer service. Fortunately, we didn't need to use the 24 hour assistance so I can't comment on that.

We needed to add one more day to our coverage because of an Air Traffic Controllers strike set to start the day we were to fly home. The Customer Service Representative added the extra day to our policy with no increase in cost because this was an event that was out of our hands.