Tin Leg Travel Insurance Reviews

Thank you for your feedback. We completely understand the importance of having reliable communication options during an emergency, especially when traveling internationally.

We want to clarify that our emergency assistance team is available 24/7 to assist with any urgent situations. They can be reached through several channels, including WhatsApp, and also accept collect calls to ensure you can always get the help you need, no matter where you are.

Upon reviewing our records, we did not find any emergency assistance cases opened under your policy during your trip. If you encountered any issues that weren’t addressed, we encourage you to reach out directly so we can look into it and make sure your concerns are resolved.

Thank you again for choosing us, and we hope to better serve you in the future.

Thank you for sharing your experience with us. We understand that handling a claim from abroad, especially in a small town, can be challenging, and we apologize for any frustration caused by the documentation requirements.

Our team reviews each claim as thoroughly as possible, and since travel insurance is a highly regulated industry, we must obtain certain documentation to proceed with a claim decision. On October 21st, we shared a list of the additional documents needed by email, and we’re here to assist if you have any questions about gathering them.

If there's anything we can do to help make this process easier or clarify what’s needed, please don’t hesitate to reach out to our team. Thank you for your patience and for working with us to resolve this.