Tin Leg Travel Insurance Reviews

Thank you for sharing your feedback with us. We understand your frustration and appreciate the opportunity to address your concerns regarding the "Baggage Delay" benefit on your policy and your recent claim experience.
Our aim is to provide clarity and transparency with our policies, and we apologize for any confusion that may have occurred. Allow me to further explain the "Baggage Delay" coverage as it pertains to our policy.
The "Baggage Delay" benefit is triggered once the airline has declared that your luggage is delayed for a minimum of 24 hours. Once the benefit is triggered, the coverage allows for a maximum of $200 to be reimbursed, which is broken down in your policy document by a $100 daily limit. We understand that this may seem strict or inconvenient, but these guidelines are in place to maintain fairness and consistency for all our customers.
We regret that this situation has caused you inconvenience and hope this explanation clarifies the basis of our decision. We value your business and feedback and will use it to improve our services and communication. I understand this has been a lengthy and frustrating process for you. If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to contact us directly. Thank you for your understanding and for allowing us to clarify this situation.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim. Insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster is available to assist and has sent you a list of which specific documents are needed to support your claim. The email should include a link to schedule a time to meet with your adjuster to address all of your concerns and answer any questions you may have. We appreciate your patience and hope to make the process smoother for you moving forward.