Tin Leg Travel Insurance Reviews

I have been using Squaremouth/Tin Leg for a few years now, the process is smooth and simple and the rates are very good. I have been able to find exactly the coverage I needed for each type of trip, and the customer service (when I've needed it) has been very good.
I hope if I ever DO have to file a claim for anything that I have the same experience.
Thank you.

Wife hospitalized in Rome. Tried to call both phone numbers. Could not reach you, because our European phone plan could only reach numbers on Whats app.
Made claim 11 days ago, but still have not been contacted by Robin Assist in claims Dept.
Michelle at Tin Leg was mossy helpful.

Filed claim over week ago but no response to date

After purchasing my Tin Leg policy for my Panama Canal Cruise, the cruise was canceled by Holland America. I would have been able to get my money back from Holland America but Tin Leg wouldn’t reimburse me for my insurance which amounted to $643. Cancellation was only good for 30 days after purchasing this insurance policy. We had no alternative but to go on a 12 day Caribbean cruise to Islands I would never have chosen. We are celebrating our 50th wedding anniversary and this trip was the biggest disappointment of our lives all because Tin Leg would not allow us to cancel our insurance.

I am still in the process of my claim being reviewed. My initial experience has been very positive. Slight wait to share my experience and the rep was very helpful and positive. Shortly after the intake I received the checklist of information required to evaluate the claim.

Needed to add days to policy. Easy to do interacting with Tin Leg.

Tin Leg was very slow to respond to my claim and very difficult to deal with. I will not be buying travel insurance from Tin Leg again.

Tin leg responded to my claim request quickly and asked me for information that was missing in an easy to respond to email. I had a claim with another company that took almost 4 months and I think tin leg should take about 4 to 6 weeks as we are almost complete.