Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I wanted to start my claim while still onboard my cruise in case additional information was needed. It would have been easier to get while on the cruise. Hopefully, what the concierge sent to you is adequate and this claim will be easily completed and I will be reimbursed asap.
Review Updated: 04/14/2025
It was a little difficult to provide PDF files for everything and I ended up having to send my credit card statement WITH my account number (which I wasn't happy about). I was mostly pleased other than this technical issue.
Fortunately I did not have to use the insurance. But it was good to know it is available if needed, both internationally and domestically. The largest cost of the policies id for coverage of the trip itself, not the medical coverage and transportation.
If you only need the medical and transportation portion then the cost is no more than a good meal. I'll always get this as a minimum...
James Grayson
It was easy to get insurance and it was a good value!
In the coverage part of the policy it states that meals and local travel are not covered. I didn't even check that because with a travel interruption those are the first costs incurred. Having used travel insurance before for this very thing I was unpleasantly surprised to learn that.
Never took trip!!!
So far so good but the claim hasn’t been approved and it’s a legitimate claim covered by my plan, so we’ll see how you all handle it.
Review Updated: 04/12/2025
I'm disappointed with the claims process for these reasons: We had a missed connection on a multi-leg international trip due to the airline's back-up of flights. It was the airline's issue. So I submitted a claim based on missing one day of a monthlong rental (In Panama) and the accompaning cost of spending the day/night stranded in a city waiting until the following day to resume our flight path. TinLeg repeatedly asked for documentation on various things, which I understand. HOWEVER, on food items in the airport, TinLeg first asked for credit card screenshot confirmation of the food items purchased during our stranded day/night. I sent those in. THEN, they wanted paper receipt verification. I did not keep those receipts. Why did TinLeg ask first for the credit card screen shots, receive them, then follow up with paper receipts if those paper receipts were necessary to begin with? This leads me to feel as all insurance companies are suspected of: Blizzard the client with busy paperwork until they find something the client cannot produce, to then reject the claim. It wreaks of "delay, deny". And it wasn't like I was requesting hundreds in food repayment. It was about $50. We paid nearly $500 for this travel insurance. It's just disappointing because the food purchases were legit and I proved in their first request based on the credit card screenshots that we'd purchased them the day we were stranded.
Very helpful staff members of TinLeg explained all the details about the Travel Insurance Policy. We have used TinLeg travel policies earlier during our travels.
Review Updated: 04/12/2025
Very easy to apply for a claim and the online claim process is very interactive.
Easy to purchase.
The following explanation relates to Tin Leg request number 117481.
I had a medical issue that became significantly worse in the weeks leadiing up to my trip. On the advise of my doctor, I chose not to travel. This was on February 10, roughly 12 days prior to my departure date. I preliminarily contacted Tin Leg on February 7 to understand what the policies and procedures would be should I need to cancel. Then, given the short time frame between my decision and the departure date, I contacted the tour company and the airlines directly myself. In the case of the airline (Icelantic Air), I was refunded all my payment less a small service charge--refund was $1,340 and original cost was $1,367. I then contacted Nordic Visitor, the tour organizer. They also refunded me the majority of my payment. Roughly $504 of my payment was held by the tour company. The remainder, $4,331, was refunded to me. The money held by Nordic Visitor could be applied to another trip should I decide to travel with them in future. I have no plans at present to do so.
So the final cost to me of my cancellation was approxiately $27 for the airfare and $504 for the tour. And, of course the $694 paid to Tin Leg for the travel insurance that was, in the end, not used. I find it rather ironic that the insurance cost me more than the forfeited money when workng directly with the tour and airline companies. I will need to keep this in mind for future travels.
Would there be any value in completing a claim at this point?
I have used tin leg many times and I am happy with their products and service when making a claim