Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
From start to finish, working with Tin leg has been easy, had frequent contact with reps who were helpful and friendly.
The customer service rep I talked to was very rude.... I did not realize that we only had a certain number of days that we could change the name on a policy. That was not made clear, we knew we couldn't cancel policy but did not know about changing names within the same family....
My husband was ill and couldn't go to Africa, so we wanted to put his coverage in our son's name. We lost the entire amount paid on my husband's trip and had to start with a new policy for our son.
The Rep was very short and condescending when I called to ask questions. Would not recommend Tin Leg.
Thank you for sharing your experience with us. We’re sorry to hear about your frustration and the unfortunate situation surrounding your husband’s illness.
After reviewing your interactions with our team, we agree that we could have done a better job explaining the policy details, including the Money Back Guarantee and the limitations on making changes to an insured traveler after purchase. While the agents followed protocol, we understand that clearer communication and more empathy could have helped in this stressful situation.
To clarify, once a policy is purchased, the names of travelers cannot be replaced with another individual, as this is a regulation that applies to the nature of insurance contracts. We sincerely apologize if this wasn’t made clear from the start, and we will work on improving how we communicate these details in the future.
We genuinely appreciate your feedback and are sorry that this experience left you dissatisfied. If there is anything further we can assist with or any remaining questions you have, please don’t hesitate to reach out.
I was very pleased with the Tin Leg travel medical insurance I purchased for the month of September while we were in Canada. My satisfaction dropped when we were hoping to stay a week longer and I was not able to purchase an addendum on my policy for that short time.
Very disappointing.
No issues & easy to work with customer service.
I unfortunately could not make the trip happen due to myocarditis and a cardiac ablation. I also have tremendous one pain....so I'll have to postpone this trip of a lifetime for another year or 2.
I did file a claim and am waiting for your response.
Thanks for all,
marina
It is nice to have the peace of mind afforded by the travel insurance.
Excellent service in assurance that all was well with our coverage if we needed it as we had had to postpone our trip almost a year and were anxious not to lose our initial investment. Thanks!
They were straightforward and informative, and efficient in delivery of the policy. Peace of mind.
We have provided all of the requested documentation that your representative, Erin Sparkman, requested. All documentation was submitted via email on the day it was received We received an email that our claim was approved and payment was issued on 10/24/24. We then received one follow up email that we would receive the check on 10/30/24. Then we received an additional email that we would receive the check within 10 business days from 10/24/24. We contacted Ms Sparkman on the 10th day and she emailed that not enough time had passed to wait until the following week which we have done. At present 13 business days and 16 mailing days have passed. No check and no comments from anyone associated with your firm. We had to file this claim due the disruption and damage caused by hurricane Helene. We live in western NC and with the devastation and disruption than we have experienced, we were sure that at least this claim would be paid as promised. That was our mistake
We have informed Ms Sparkman that the check has, again, not been received and that we are going to post our story on Friday 11/15/24 on social media so that others won’t have this issue in the future. We have given Ms Sparkman the opportunity to end this problematic process by sending a check via FedEx so that we receive it before Friday. If that is done we will not post what has happened to us. We would appreciate a follow up from someone, other than Ms Sparkman, with an explanation and a resolution
Sincerely
Jack and Charlotte Morgan
Great customer service