Tin Leg Travel Insurance Reviews

Thank you for reaching out to share your experience, and I sincerely understand the frustration with the unforeseen events that impacted your trip. While we understand how challenging situations like this can be, I would like to clarify our policy in such circumstances.
Unfortunately, we are unable to pre-approve requests for policy date changes without defined future travel dates. This is to ensure the policy remains active and valid according to the terms set at the time of purchase. As explained during your interaction with our representative, we did offer the option to provide us with new defined departure and return dates by August 15, allowing us to move your policy to reflect the rescheduled itinerary. However, this option was declined.
Please also note that our policy includes a money-back guarantee, which allows for cancellations and refunds within the first 14 days of purchase, provided no claim has been filed and the departure date has not yet occurred. Regrettably, your policy was outside of this period.
We strive to provide clear and transparent options, and while we respect your perspective, the terms in place aim to provide clarity and consistency for all customers.
If you have any further questions or would like to discuss this matter in more detail, we’re happy to assist.

Thank you for taking the time to share your feedback. We understand that it may have felt excessive to provide a lot of information for a smaller claim, such as your meal reimbursement for the delayed flight. Our goal is to ensure that each claim, regardless of its size, is handled fairly and in accordance with policy terms.

While we strive to make the process as smooth as possible, certain documentation is necessary to validate claims and ensure proper compensation. This same attention to detail applies to all claims, large or small, as it allows us to thoroughly review and process them accurately.

We appreciate your understanding, and if you ever have a larger claim in the future, please know that our team is here to support you through the process and answer any questions you may have.

Thank you for sharing your feedback. We apologize for the frustration you’ve experienced with your claim. I understand that you have concerns regarding both the coverage and the communication, and I want to assure you that we take your feedback seriously.
Regarding your claim, our claims supervisor has been in direct contact with you, and I want to clarify some key details. Initially, your claim was denied because both of the resorts involved had provided you with credits, which was considered a full reimbursement based on the documentation we received. However, I understand you’ve since communicated with the resorts and rejected the credits they offered. We appreciate you sending the necessary documentation confirming the rejection of those credits on September 13. Based on this new information, we are now able to re-review your claim and will finalize it accordingly.
I also want to explain that Cancel For Any Reason (CFAR) coverage is a pre-departure benefit. This means it is only available for cancellations made before your trip begins. Once your trip has started, CFAR coverage no longer applies. In your case, since the trip had already commenced, CFAR was not an option. I hope this clears up any confusion regarding the type of coverage your policy provides.
As for your experience with customer service, I sincerely apologize for any difficulties you encountered in reaching our team. We are committed to improving our communication processes and ensuring that our customers receive timely responses. I’m glad that we’ve since been able to connect with you directly to address your concerns, and we are dedicated to handling your claim fairly.
We will be following up with you shortly to complete the review of your claim. Thank you again for your patience and for bringing this to our attention.

Thank you for taking the time to share your feedback and for choosing our travel insurance. We're glad to hear that our protection gave you peace of mind during your travels.

We always strive to provide a 5-star experience, so we would love to know what we could have done better to earn those extra stars. Your insights are invaluable and help us continuously improve our services.

Thank you again for your feedback, and we hope to serve you again on future travels!

Thank you for your feedback. We apologize for the inconvenience you've experienced. After reviewing your case, we found that our team did send several emails requesting additional information to process your claim, but it seems they may not have reached your inbox. It's possible they were filtered into your spam or junk folder.

To resolve this, a claims examiner will be reaching out to you by phone today to ensure we get everything we need to move forward with your claim. We appreciate your patience and are committed to assisting you as quickly as possible.