Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
The rule about having to buy a policy 2 days before departure is an inconvenience for the traveler that normally makes spontaneous and daily decisions.
Haven't provided documents to file the claim yet.
The customer assistance department was very helpful in helping me identify what was most important to include in my insurance policy for our participar trip and concerns. I appreciated the insight and her assistance and the customer reviews is why I choose this company over other highly rated companies. It was very nice to travel with peace of mind. Thankfully we didn’t have to file a claim so I am unable to speak to the entire process.
Having had a Tin Leg policy before, it gives me comfort to know that I'm covered in all respects. The thing that I like most is that if something had happened to me so that I could not go on my trip, my traveling companions could continue and my part would be paid for. This helped me tremendously when I was going on a Holy Land trip and and my traveling companion could not make the trip. Tin Leg paid for me to travel as a single traveler.
This has been a great service so far. My emails are answered in a timely manner.
very easy - loved it. I had to make a change to my itinerary and the customer service was excellent.
Kelly at Tin Leg was incredibly helpful, responsive, sympathetic, and efficient. She is helping us file a claim. I hope the adjuster is as wonderful as Kelly.
Everything was very smooth and customer service helpful. I'm not really sure, however, how to submit the paperwork for my claim and wish this was clearer.
The customer service representatives were curtious and provided me with a quote in a few minutes.
Trip interrupted because of covid.
Told I would need to get a doctor’s note before filing a claim but that was not immediately available (because of positive test denied boarding to my cruise, but no official notice). Have that now and will be filing the claim shortly.