Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,258
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,348
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,348 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3869
  • 4
    901
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    The rule about having to buy a policy 2 days before departure is an inconvenience for the traveler that normally makes spontaneous and daily decisions.

    Charles from FL
    Review Received: January 18, 2022
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    3 out of 6 people found this review helpful
    Tin Leg policy: Gold

    Haven't provided documents to file the claim yet.

    Gregory from VA
    Review Received: January 17, 2022
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    0 out of 6 people found this review helpful
    Tin Leg policy: Silver

    The customer assistance department was very helpful in helping me identify what was most important to include in my insurance policy for our participar trip and concerns. I appreciated the insight and her assistance and the customer reviews is why I choose this company over other highly rated companies. It was very nice to travel with peace of mind. Thankfully we didn’t have to file a claim so I am unable to speak to the entire process.

    Melanie from TN
    Review Received: January 16, 2022
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    3 out of 6 people found this review helpful
    Tin Leg policy: Gold

    Having had a Tin Leg policy before, it gives me comfort to know that I'm covered in all respects. The thing that I like most is that if something had happened to me so that I could not go on my trip, my traveling companions could continue and my part would be paid for. This helped me tremendously when I was going on a Holy Land trip and and my traveling companion could not make the trip. Tin Leg paid for me to travel as a single traveler.

    CC5 from GA
    Review Received: January 15, 2022
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    6 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    This has been a great service so far. My emails are answered in a timely manner.

    Stephen from DC
    Review Received: January 12, 2022
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    3 out of 8 people found this review helpful
    Tin Leg policy: Platinum

    very easy - loved it. I had to make a change to my itinerary and the customer service was excellent.

    Kristina from TN
    Review Received: January 11, 2022
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    4 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    Kelly at Tin Leg was incredibly helpful, responsive, sympathetic, and efficient. She is helping us file a claim. I hope the adjuster is as wonderful as Kelly.

    LIsa from ME
    Review Received: January 11, 2022
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    1 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Everything was very smooth and customer service helpful. I'm not really sure, however, how to submit the paperwork for my claim and wish this was clearer.

    Dee from NJ
    Review Received: January 11, 2022
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    7 out of 8 people found this review helpful
    Tin Leg policy: USA Only

    The customer service representatives were curtious and provided me with a quote in a few minutes.

    AJ from CA
    Review Received: January 10, 2022
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    2 out of 4 people found this review helpful
    Tin Leg policy: Gold

    Trip interrupted because of covid.
    Told I would need to get a doctor’s note before filing a claim but that was not immediately available (because of positive test denied boarding to my cruise, but no official notice). Have that now and will be filing the claim shortly.

    Jeanne from MI
    Review Received: January 9, 2022
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    5 out of 9 people found this review helpful