Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Very good
I claimed Tin Leg regarding baggage delay several days ago. However, nobody contacted me until now.
Everyone was very cooperative. I purchased the policy for a different trip that was cancelled, but we were able to transfer the policy to this trip.
The customer service rep from Tin Leg was very helpful.
Helpful in choosing the coverage we needed. Contacted customer service when an injury occurred. They instructed us to seek treatment, save receipts and file a claim upon returning to US.
I had to repurpose this policy due to cancellation of the originally-planned trip. Squaremouth made this easy.
I suppose you really don't know how good a policy or the support is until you need to make a claim. My trip went smoothly so as far as I can tell.... everything was fine. I do wonder if I fully understood what was covered, and how, in the event I was positive for COVID on my pre return to the US test. Luckily I was negative but I did wonder... I suppose there's another chance to find out as I have another trip scheduled for May-June 2022.
Quick and easy to use and good price
Applying for the insurance was simple and easy. My call to the 24 hour assistance to confirm what my insurance policy covered.
There were no issues collecting on our cancellation of the Norway trip. A medical issue prevented us from traveling. A letter from the Doctor and proof of non-refundable expenses were all that was required. The claim was promptly paid.