Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,258
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,348
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,348 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3869
  • 4
    901
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Gold

    Very good

    francis from FL
    Review Received: December 29, 2021
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I claimed Tin Leg regarding baggage delay several days ago. However, nobody contacted me until now.

    CK from OH
    Review Received: December 29, 2021
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    3 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Everyone was very cooperative. I purchased the policy for a different trip that was cancelled, but we were able to transfer the policy to this trip.

    Roy from NY
    Review Received: December 27, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    The customer service rep from Tin Leg was very helpful.

    Julianne from PA
    Review Received: December 27, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Helpful in choosing the coverage we needed. Contacted customer service when an injury occurred. They instructed us to seek treatment, save receipts and file a claim upon returning to US.

    Barbara from TX
    Review Received: December 25, 2021
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    4 out of 5 people found this review helpful
    Tin Leg policy: Gold

    I had to repurpose this policy due to cancellation of the originally-planned trip. Squaremouth made this easy.

    Valerie from OR
    Review Received: December 22, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I suppose you really don't know how good a policy or the support is until you need to make a claim. My trip went smoothly so as far as I can tell.... everything was fine. I do wonder if I fully understood what was covered, and how, in the event I was positive for COVID on my pre return to the US test. Luckily I was negative but I did wonder... I suppose there's another chance to find out as I have another trip scheduled for May-June 2022.

    Christine from TN
    Review Received: December 21, 2021
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    5 out of 14 people found this review helpful
    Tin Leg policy: Luxury

    Quick and easy to use and good price

    Thomas from VA
    Review Received: December 20, 2021
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    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Applying for the insurance was simple and easy. My call to the 24 hour assistance to confirm what my insurance policy covered.

    Jerome from NY
    Review Received: December 18, 2021
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    3 out of 4 people found this review helpful
    Tin Leg policy: Standard

    There were no issues collecting on our cancellation of the Norway trip. A medical issue prevented us from traveling. A letter from the Doctor and proof of non-refundable expenses were all that was required. The claim was promptly paid.

    Robert from CO
    Review Received: December 17, 2021
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    29 out of 30 people found this review helpful