Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: Gold
Love how Squaremouth provides me with an easy way to compare policies and provides a guarantee of customer satisfaction. I'm able to quickly evaluate and purchase a policy for peace of mind, especially during Covid uncertainty. Have never filed a claim, but I think that's the good news. Never needed to file one; trips all went well.
Brenda from AZReview Received: December 17, 2021Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: GoldExcellent.Trip went smoothly with the great satisfaction of knowing we had such great coverage.
Peter from FLReview Received: December 16, 2021Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxuryDisappointed in Tin Leg. Travel plans to help aunt suffering with cancer were cancelled when she passed away a week before my flight. The non refundable airfare became a flight credit. Airline will not allow me to refuse the flight credit as suggested by Tin Leg. Although my insurance claim is valid, TinLeg will not reimburse because a flight credit is considered a refund. So, airline sells me “non refundable ticket” and provides flight credit, Tin Leg acknowledges a valid claim but indicates a credit is a refund. It’s a perpetual circle of semantics and lack of cooperation from either side that puts me at a loss.
I’ve discovered that travel insurance serves no benefit to the traveler and I’ll be taking a flight to nowhere for the sake of using a credit and wasting money.
Dennis from PAReview Received: December 13, 2021Was this review helpful?43 out of 48 people found this review helpfulReview Updated: 01/10/2022
Initially I was unhappy with Tin Leg's policy when they explained that my airline credit was actually a refund even though the airline was saying it wasn't a refund. The airline (American) refused to cancel my credit even at my request. Tin Leg came to the rescue and worked with me to obtain a refund for the flight I was unable to take because of the death of my aunt. They communicated with me via email daily and responded to my questions with suggestions about how to approach the airline. After I exhausted all my options, Tin Leg provided a document for me to sign certifying that I would not use the credit provided by the airline under penalty of insurance fraud. Shortly thereafter I received a check refunding my entire fare for unused travel.
I was impressed with the manner in which Tin Leg worked through the stalemate and continued to communicate with me. They did not ignore my concerns and offered answers/solutions to my concerns. The entire process of filing a claim was solved within a two week period or less. I will use Tin Leg Travel Insurance in the future because of the manner in which they worked to solve this problem for me, the speed in which they responded and the continued communication throughout the process.
“Tin Leg policy: AdventureDue to new Covid variant my flight got cancelled. I contacted Tin Leg and they immediately responded and advised me what to do and set up a telephone interview regarding my claim this Saturday.
Brainerd from FLReview Received: December 10, 2021Was this review helpful?12 out of 13 people found this review helpful“Tin Leg policy: GoldPerfect customer service to clarify questions on Covid-19
George from WAReview Received: December 10, 2021Was this review helpful?1 out of 2 people found this review helpful“Tin Leg policy: LuxuryI had to postpone my trip and Tin Leg was great at changing the dates
Vera from CAReview Received: December 9, 2021Was this review helpful?2 out of 3 people found this review helpful“Tin Leg policy: LuxuryThe process of filing a claim and receiving approval was straight forward and clear. I was impressed that it was approved in a timely manner. The refund is still being processed and i expect it shortly... Hopefully
JOANNE from PAReview Received: December 9, 2021Was this review helpful?4 out of 5 people found this review helpful“Tin Leg policy: LuxuryThank you for the clear and friendly help each call!
Joy from MIReview Received: December 8, 2021Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: LuxuryOverall a very smooth experience! Even though everything went well and we didn't need to file a claim, we appreciated the peace of mind having insurance gave. Thanks
Richard from NYReview Received: December 7, 2021Was this review helpful?0 out of 2 people found this review helpful“Tin Leg policy: GoldFriend recommended you
He had a claim and you settled it satisfactorily
When I had to postpone the cruise twice , the Tin Leg person I talked to was most helpful and cooperative.Duane from ILReview Received: December 6, 2021Was this review helpful?2 out of 3 people found this review helpful