Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,258
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,348
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,348 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3869
  • 4
    901
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Gold

    I had an amazing experience with Tin Leg. I had an accident on my trip and need to file a claim.

    Channing from GA
    Review Received: November 12, 2021
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    4 out of 7 people found this review helpful
    Tin Leg policy: Gold

    Jean from KY
    Review Received: November 10, 2021
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    0 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Smooth transition from previous policy, due to re-scheduling of our cruise from Covid concerns/regulations.

    Steven from MN
    Review Received: November 9, 2021
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    2 out of 3 people found this review helpful
    Tin Leg policy: Gold

    I have had excellent service using Tin Leg. They have been exceptionally helpful during the pandemic as we had trips cancel and needed to rearrange our insurance. I would recommend using them for your travel insurance needs. Great job Tin Leg.

    Cherri from UT
    Review Received: November 7, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    It was very easy to compare the travel policies for our needs which included COVID protection, emergency evacuation and, since I am on Medicare with a supplement, a high medical limit. I called an agent to get a better explanation of trip delay versus trip interruption and she was helpful. I am glad I didn’t have to use the insurance and it was reasonable enough for the “peace of mind” coverage.

    Janice from NC
    Review Received: November 6, 2021
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    4 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    We used a credit from a prior cancelled trip to pay for a new policy. We had to choose an identical policy to the one which had been canceled, although our needs had changed somewhat. The agent explained that the policies they sold were underwritten by different insurers, therefore changing from one level of coverage to another was not always allowed.

    Martin from VA
    Review Received: November 5, 2021
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    2 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Thanks Tin Leg for extending the policy we had purchased for a trip in 2020 that we ended up taking in October 2021. Everything about getting the extension in place was made easy by your excellent customer service!

    Julie from CO
    Review Received: November 3, 2021
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    4 out of 6 people found this review helpful
    Tin Leg policy: Gold

    You were most accommodating. My trip had to be rescheduled 3 times and you graciously changed the insurance each time.

    Charles from KY
    Review Received: November 2, 2021
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    7 out of 8 people found this review helpful
    Tin Leg policy: Gold

    Gary from TX
    Review Received: November 1, 2021
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    5 out of 6 people found this review helpful

    TinLeg has outsourced claims processing to Broadspire, which needs to improve responding to customer inquiries and be proactive on updating customer claims.

    Tin Leg policy: Gold

    The process of acquiring insurance was relatively smooth and seamless. When Covid threw a wrench into our plans, Tin Leg worked with us to adjust dates and costs with very little difficulty. The agents I spoke to were very helpful and our needs were addressed quickly. All in all, it was a very positive experience. Fortunately, we were not required to make any claims, so I have no experience with that aspect of Tin Leg.

    Steven from KS
    Review Received: November 1, 2021
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    3 out of 5 people found this review helpful