Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,258
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,348
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,348 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3869
  • 4
    901
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Standard

    I am so glad I could call and ask questions of a real person and by on the phone rather than being forced back to the internet which is confusing!

    Julie from FL
    Review Received: October 31, 2021
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    The folks I spoke to on the phone at Tin Leg were all very nice, professional and efficient. However, I did try to contact Tinleg on Oct 17 from Brussels airport around 11 am local time [unfortunately, 5 am eastern US time] and did not get an answer from the 24 hour phone line. I understand it was early in the US, but if you define your help-line as "24/7" , then I was hoping that I would have had my phone call answered. I wanted to ask a question about our 8 hour arrival delay and later, a lost bag]

    christopher from NJ
    Review Received: October 31, 2021
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    20 out of 22 people found this review helpful
    Tin Leg policy: Gold

    This review form is foolish.

    If I say I didn't file a claim how can I rate the claim process??

    Dumb error.

    Edward from ME
    Review Received: October 30, 2021
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    6 out of 17 people found this review helpful
    Tin Leg policy: Luxury

    I needed a plan that had overseas COVID coverage as well as SCUBA accident coverage—plans were easy to find, and customer service was incredibly helpful in picking out the right plan! Thank you!

    Chelsea from FL
    Review Received: October 30, 2021
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    1 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    It was reassuring, in this time of Covid, to have a safety net. Great service!

    Twink from AR
    Review Received: October 30, 2021
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    such friendly and accurate asssistance when we called to learn about your policies. totally flawless procedure beginning to end, and knowing we had covid insurance was a welcome relief when we traveled. we just booked a 2nd policy, as well, for an upcoming trip.

    MARK from FL
    Review Received: October 29, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Smooth, quick, easy, AND cheaper than most other "recommended" insurance companies out there, offering similar/comparable services!

    Robert from CA
    Review Received: October 29, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Too early to comment. I had a heart attack on the first day of our cruise and will be filing a substantial claim. I'll be happy to evaluate after my claim is paid.

    Stanley from KS
    Review Received: October 27, 2021
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    2 out of 18 people found this review helpful
    Tin Leg policy: Gold

    October 27, 2021. The insurance contract explains the benefits, limits and conditions in a very detailed description. The customer service center is available for extended hours. The process of examining and purchasing the insurance policy was organized and easy.

    Mark from VA
    Review Received: October 27, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    So far I have only contacted to see if I could add a rental car to the policy. I was told no. But they were very pleasant. I will be filing a claim. Our luggage went missing on our return.

    Steven from IN
    Review Received: October 27, 2021
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    0 out of 2 people found this review helpful