Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    Tin Leg gave me peace of mind to travel during Covid19 AND during my travels to experience the lakes, rivers and mountains of British Columbia, Canada.
    Tips for travelers: I daily checked updates from Canada's government and my airline's websites. I followed and filled out online mandates/requirements of "ArriveCAN." The form included uploading my proof of full Covid 19 vaccination and the 72 hour before flight departure the Covid 19 negative test result. I believe following the mandates paved my way for smooth boarding of airline and cleared Canada Border/customs. My return trip required my negative Covid 19 test. I was impressed with my airline's acceptance of the "Rapid Antigen" Covid 19 test and the test was conveniently administered inside Vancouver International Airport.
    Thank You Tin Leg for your flexibly changing my travel insurance dates due to early 2019's Covid 19 "stay-at-home" restrictions.

    Mits from CA
    Review Received: October 11, 2021
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    4 out of 4 people found this review helpful
    Tin Leg policy: Silver

    It was easy to purchase a policy and compare various offers. Fortunately, I did not have to make a claim and our trip went off without a hitch.

    Sandra from OH
    Review Received: October 10, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Have used SquareMouth for several trips. Great layout for comparative shopping. Used customer assistance when a trip was rescheduled due to Covid--no problem changing dates on the plan. Will use again!

    Eric from WA
    Review Received: October 10, 2021
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Perfect experience every time! The staff know insurance!

    Susan from FL
    Review Received: October 9, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Completely satisfied with customer service that handled my claim. The agent was courteous and professional in handling my claim to make it easy and clear to follow.

    Duc from TX
    Review Received: October 7, 2021
    Was this review helpful?
    11 out of 11 people found this review helpful
    Tin Leg policy: Luxury

    Policy gave me peace of mind

    Denise from OR
    Review Received: October 5, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    I couldn’t be happier with our coverage from Tin Leg. They had the best combination of benefits for our needs, the sign up process was easy and efficient, and customer service was stellar when I called to ask questions about different policies. Fortunately, I did not have to file a claim, but felt confident that I would have been well taken care of. I appreciate that their policies cover Covid. All in all an excellent experience!

    Jackie from TX
    Review Received: October 5, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    Buying travel insurance is so expensive and it’s so difficult to assess what’s necessary that the process is really stressful. I wish there had been more filters to help guide decisions.

    Andrea from MI
    Review Received: October 5, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    From a customer stand point, It's all Tin Leg no matter who you sub the work out to. During our trip interruption, Global Excel ACM StarrAssistUSA

    Janice from TX
    Review Received: October 4, 2021
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    3 out of 9 people found this review helpful
    Tin Leg policy: Gold

    It was difficult to connect by phone to customer service. Lots of back and forth calls with long delays.

    Kerry from KS
    Review Received: October 4, 2021
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    5 out of 5 people found this review helpful
    Response from Tin Leg

    Hi Kerry

    I apologize that we were not responsive and more helpful when you attempted to contact us! Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.

    If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!