Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Luxury

    Great experience, very professional and loved that you can call the customer service number and always reach someone- Thank you!
    We will use you again!

    S.A from HI
    Review Received: September 20, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    We had originally purchased the travel insurances from Tin Leg for European trip. But because of pandemic, we have to cancel the trip, and Tin Leg change our policy to on hold for future use at first; after we decided for another trip, they re-active our policy for the new trip. Good customer service, easy to reach and solve the issue.

    Frances from TX
    Review Received: September 19, 2021
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    The decision and purchase process was made easy primarily because the people that I spoke with earned my immediate trust. When I considered my many options, they quickly right fitted me into the policy that was truly best for me.

    William from PA
    Review Received: September 19, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    When calling in, I got the run around where every number I called or was given was the incorrect department

    PHILIP from PA
    Review Received: September 18, 2021
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    They were very helpful when I realized I had changed the date of my departure. Immediately amended the policy.

    Paula from TN
    Review Received: September 18, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I applied a policy that had previously been put on hold due to travel cancelation,Covid related. Process to enstate policy not an issue, but a bit admistratedly cumbersome

    Steve-O from GA
    Review Received: September 18, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    It was great service, And didn't have to use you insurance

    Sylvia from PA
    Review Received: September 17, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The people I talked with was very helpful and courteous. I felt confidence with the coverage of my trip.

    Traveler from OR
    Review Received: September 15, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The claim process was so easy and smooth. I really appreciated the added step to set an appointment for a phone call. That way I was able to be better prepared knew who the caller was ahead of time.

    Jeffery from GA
    Review Received: September 15, 2021
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg's policy coverage is perfect for our international trips; and cost is very competitive with other insurance; what sets this company apart and earns them a 5 star rating is their outstanding customer service and expedited claims service. We have purchased ~10 policies from Tin Leg over the last 5 years and have had 2 claims. The claims process is incredibly easy and the claims representatives are extremely helpful. At this point, we don't even shop around for other policies when we schedule an international trip - we go straight to Tin Leg.

    Julie from CO
    Review Received: September 15, 2021
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    30 out of 31 people found this review helpful