Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Gold

    Fast efficient service. Pre departure modification of the policy was simple and quick. Coverage was excellent at the price point compared to other providers.

    Glenn from MA
    Review Received: September 7, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Customer service promptly replied to my inquiry regarding coverage for trip cancellation due to the potential death of a family member at home, not just issues with the travelers. I then went forward with the purchase of my policy, which had an extremely competitive price.

    Joan from CA
    Review Received: September 6, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I purchased a policy for one day instead of for the entire time I was gone and this was corrected quickly and efficiently!

    Elizabeth from NC
    Review Received: September 3, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I was very pleased with the flexibility you provided as the dates of my trip kept changing. Our trip went as planned and we didn't need to file a claim, but it was reassuring to know if there had been a problem we had our policy with you to help us through.

    Julie from MO
    Review Received: September 3, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Standard

    This would have been a 5 star review except for the pushback we got when trying our trip was postponed due to covid-19. If you trip is cancelled and covered due to natural disasters, civil unrest, etc, how can a world wide pandemic be excluded just because covid 19 was not specifically listed on the the policy-(it didn’t even exist then)? If a country’s borders are closed for travel, for whatever reason, you won’t be traveling and you don’t need a travel insurance policy! The issue was finally resolved by transferring our policy to our new trip dates in 2021. However, I would have appreciated that offer from the very beginning, rather than sweating the review board process and the possibility of losing all that money, just to have to purchase another policy or chance traveling without coverage. COVID-19 has wreaked havoc on the entire travel industry - it doesn’t need any help from less accommodating travel suppliers.

    Tara from LA
    Review Received: September 1, 2021
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    11 out of 11 people found this review helpful
    Tin Leg policy: Gold

    Customer Service was professional and friendly when called to change the date of policy

    Shirley from TX
    Review Received: August 29, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    very easy and very affordable.
    i will definitely use them on another trip.

    Janet from FL
    Review Received: August 28, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    The representative answered all my questions and concerns before purchasing the insurance. I got exactly the coverage that I wanted and fortunately did not need it.

    BA from from NJ
    Review Received: August 28, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Great experience! Called and spoke to someone prior to purchasing to ask some questions. The representative was very friendly and very knowledgeable.

    Adriana from NJ
    Review Received: August 28, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Standard

    Got sick prior to flight and had to cancel first flight.

    Could not fly through the original city as planned and had to cancel second flight

    As I had mentioned, I will get back to you once I can find a reasonably priced flight back home.

    volkmar from CA
    Review Received: August 26, 2021
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    1 out of 6 people found this review helpful