Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Gold

    Tin Leg provided reasonable coverage and huge peace of mind.

    S from CA
    Review Received: August 26, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Have a very small claim for an overnight in hospital in Italy. They only billed me 165 Euros for lab tests and nothing else! But I have had trouble paying the bill so hence not made a claim yet.

    G. E. from FL
    Review Received: August 24, 2021
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    1 out of 6 people found this review helpful
    Tin Leg policy: Gold

    The travel policy claimed covid coverage when I signed up. It was not clear what coverage was actually provided. With the Delta variant rising at my departure, I called and was told a diagnosis of covid as reason for trip interruption or cancelation would be needed. Fortunately, I did not need the coverage and my trip was completed OK. More clarity up front on this coverage would help.

    Johnnie from AZ
    Review Received: August 24, 2021
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    6 out of 6 people found this review helpful
    Tin Leg policy: USA Only

    i've been pleased with my interaction with them, always

    dave s from OH
    Review Received: August 19, 2021
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    3 out of 3 people found this review helpful
    Tin Leg policy: Gold

    Quick and easy to obtain your preferred insurance from the multitude of carriers. All necessary policy info was well presented,
    which made it easy to understand, especially during these uncertain times.

    RICH from NJ
    Review Received: August 19, 2021
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Website was very easy to use and compare plans. Had a small hiccup and had not received confirmation or my policy information as expected. Contacted customer service and had the needed information in about four hours. Would definitely use Squaremouth again.

    Gay from NV
    Review Received: August 17, 2021
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    Since I didn't file a claim even after a lost luggage disaster, I have no idea how helpful you would have been in the case of a trip problem

    Lorraine from MD
    Review Received: August 16, 2021
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    1 out of 7 people found this review helpful
    Tin Leg policy: Standard

    I purchased this policy because we were going to the beach and I was worried about hurricane season and evacuation problems. The customer service rep was very helpful with choosing the right plan.

    Donna from VA
    Review Received: August 15, 2021
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    2 out of 2 people found this review helpful
    Tin Leg policy: Gold

    It was extremely frustrating to have purchased a policy from you and then to be sent to a different company to handle the claim. Once I contacted the other company it took several days to get a response.

    Stephanie from TX
    Review Received: August 14, 2021
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    9 out of 9 people found this review helpful
    Tin Leg policy: Luxury

    The woman I spoke with on the phone to purchase the policy was excellent. She was knowledgeable, pleasant, and very efficient.

    The policy was a little expensive but it did give me peace of mind in case anything went wrong.

    Teresa from MD
    Review Received: August 14, 2021
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    2 out of 2 people found this review helpful