Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
358,525
Calendar icon
AVG. MONTH
8,446
Total Reviews
Star icon
SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    They were very responsive and we will be on a call with them next week to go over the claim.

    Abraham from NJ
    Review Received: August 12, 2021
    Was this review helpful?
    1 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Great service with real customer service representatives. They were very accommodating with my trip changes due to COVID.

    Joan from TX
    Review Received: August 12, 2021
    Was this review helpful?
    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Positive & smooth experience.

    Agata from NY
    Review Received: August 11, 2021
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    call from aborad to check regarding condition of family member as i wasnt sure the enxt steps - feedback was quick and proffessional

    arik from NJ
    Review Received: August 9, 2021
    Was this review helpful?
    3 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Claim interview is coming up on 10 August. Lost only one day of trip so it is not a major claim.

    Mark from FL
    Review Received: August 8, 2021
    Was this review helpful?
    10 out of 13 people found this review helpful

    Review Updated: 09/05/2021

    First travel claim we ever made and it was harder than expected. I believe a third of the documents I sent were lost or I reviewed and had to be resent.

    Tin Leg policy: Luxury

    Did not have any claimable issues with this travel trip so can not say more about my experience accept it was easy to get the coverage, easy to extend the coverage to new travel dates due to Covid-19 without any additional cost.

    PRAVIN from GA
    Review Received: August 7, 2021
    Was this review helpful?
    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    It appears to be excellent. I have a virtual meeting with a representative from Tin Leg on Saturday August7, 2021

    Angelia from FL
    Review Received: August 6, 2021
    Was this review helpful?
    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    I just wanted to ask a question and got some feed back if it covers Co-vid testing but it wasn't an emergency. So our interaction stopped after that. I was just curious what really covers. The next question I have if I got sick or something an emergency happens over seas, would the insurance blame it on a preexisting condition or not.

    Juan from OH
    Review Received: August 5, 2021
    Was this review helpful?
    0 out of 2 people found this review helpful
    Tin Leg policy: Gold

    Tin Leg has transferred my policy to Broadspire who I have not heard back from. The representative was nice, but I'm not sure about my experience or rating until my claim gets paid in prompt manner. Therefore, that 3 star rating is just to fill something in.

    Saul from FL
    Review Received: August 4, 2021
    Was this review helpful?
    6 out of 7 people found this review helpful
    Tin Leg policy: Luxury

    Fortunately I did not need to use this insurance, but I can speak to the ease of obtaining it and its very competitive pricing. I traveled with two relatives so there were three people to insure and we needed the Covid clause. Our trip was to Costa Rica and when we sent it our insurance policy from Tin Leg, as part of the Health Pass required by Costa Rican authorities, it was accepted without difficulty.

    LILIA from FL
    Review Received: August 2, 2021
    Was this review helpful?
    3 out of 4 people found this review helpful