Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,525
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AVG. MONTH
8,446
Total Reviews
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SINCE 2014
5,351
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,351 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3871
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Gold

    I had a problem purchasing the policy online, but I was able to get an agent on the phone who signed me up while I was on the phone. I appreciated the assistance.

    Lisa from NC
    Review Received: June 16, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We filed a medical claim due to an accident that happened while we were away. So far, everything has gone very smoothly, will review once claim has been processed.

    Ronny from MD
    Review Received: June 14, 2021
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    41 out of 41 people found this review helpful

    Review Updated: 07/12/2021

    My wife had to go to the ER while we were traveling. We contacted the insurance company and were told to pay out-of-pocket, which we did. A few days after we returned, we were contacted by Tin Leg and they set up a brief phone meeting and walked us through the process to submit the claim. We uploaded our invoices and a check came about a week later. We were very satisfied - it was totally hassle-free.

    Tin Leg policy: Gold

    I chose Tin Leg based on the high ratings I saw online. I had questions about what it covered and they were able to help me. I would use them again!

    AC from CO
    Review Received: June 12, 2021
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    1 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    I like how this insurance policy covered everything covid related for my travel to Mexico this past week. I didn’t need to use it fortunately but I had peace of mind knowing I was covered.

    Jonathan from WA
    Review Received: June 12, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Customer service was very helpful in helping us assess impact of travel warnings.

    Reginald from GA
    Review Received: June 10, 2021
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    It was easy !!

    MARIA from FL
    Review Received: June 8, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    The best insurance provider with excellent customer service reps to help decide what insurance is best for the travelers and their circumstances. I never plan a big trip without Tin Leg!

    Fran from TX
    Review Received: June 8, 2021
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg was very accommodating when we switched our trip from 2020 to 2021. The only reason we contacted them again before our departure was because we shortened the number of travel days. We wanted to be sure everything matched. The call took about 5 minutes and an updated policy was e-mailed immediately. We have used Tin Leg for many trips and they always deliver great service.

    Richard from FL
    Review Received: June 6, 2021
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Trip was cancelled and fully refunded...I assumed my trip protection (even if not used) was not refundable.

    Steven from OR
    Review Received: June 2, 2021
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    6 out of 7 people found this review helpful
    Tin Leg policy: Luxury

    Very good experience. Didn't need to file a claim, so can't comment on how that process would have run.

    Philip from FL
    Review Received: May 29, 2021
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    0 out of 0 people found this review helpful