Tin Leg Travel Insurance Reviews

I had a question about my coverage after purchase and customer service answered my question right away.

Didnt go on trip

Customer service agent wasn’t necessarily the most friendly or very forthcoming with details or explaining about the different plans but was able to answer questions that I had.

I have a appointment on February 1 for my interview with Tin Leg In order to discuss my claim.

I had to call TinLeg prior to my trip to make a change to my return date. The customer service representative was very helpful.

Our trip was cancelled due to the airline cancelling our flight. We were able to get almost all of our money back from everything. I claimed about $600 for hotel reservations that was not refunded. I was told that because it had to do with COVID-19 they would not reimburse me. My husband said we would not ever use this company again for travel insurance. By the way we rebooked our vacation for July and guess which company we will NOT be using for travel insurance!

I did not take the planned trip. Tin Leg gave me a voucher for the cost of the insurance, good for a trip scheduled within the next twelve months.

Buying the policy was easy and all staff were helpful. But the important part of a policy is if it pays out if I have a claim. Fortunately I had no claim, but without that experience I can't really rate you.

Having to wait for a phone interview (haven't had that with previous insurance providers) was a little annoying, especially as it was like a 2 week wait for the next appointment. Also having to do a runaround of contacting my health insurance first for the claim, which rejected it anyway. Good aspects were the travel insurance was a good rate, and after all the back and forth, it was easy to fill out the online form and provide info there, and was a quick response and confirmation after that - if only your process was to go straight to that it would be much better! Also a tip to the phone interviewers - if someone misses your call, please try calling back every few minutes later until you reach them. This happened both to my husband and I, where the phone only rang 3 or 4 times, and then received a message saying we need to organise a new phone interview time. Luckily we called back staight away and made sure to get the interview done that day.

No comment at this time since I am not finished with the process