Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
358,762
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AVG. MONTH
8,436
Total Reviews
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SINCE 2014
5,354
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,354 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3874
  • 4
    902
  • 3
    325
  • 2
    125
  • 1
    128
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  • Tin Leg policy: Standard

    So far so good this is the first time im going to have a claim. I will know more later

    Stephanie from MI
    Review Received: February 27, 2020
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    STEPHEN from NC
    Review Received: February 26, 2020
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    0 out of 0 people found this review helpful

    Claim procedure was easy, professional and promptly processed.

    Tin Leg policy: Standard

    Very accommodative to change schedule of my coverage

    JL from AZ
    Review Received: February 25, 2020
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We are waiting for the claim to process. We assume the clim is complete.

    Alan from MI
    Review Received: February 23, 2020
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    0 out of 6 people found this review helpful
    Tin Leg policy: Luxury

    No events occurred outside of the ordinary so nothing by which to judge the insurer.

    Porkbinder and Porkbinder, Inc from ME
    Review Received: February 22, 2020
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    It was great knowing your company was there to support me if I should need it.

    Roberta from ND
    Review Received: February 22, 2020
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    So far they have been very professional and they have set me up with an interview process to file my claim!

    Judy from TX
    Review Received: February 22, 2020
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    1 out of 2 people found this review helpful

    Review Updated: 03/21/2020

    I went to Israel and got sick while I was there and TinLeg paid for my expenses after I filled claim when I got home! I was pleased!

    Tin Leg policy: Luxury

    After buying the insurance we needed to change departure date to take advantage of an upgraded airline package using our frequent flyer miles. Their customer service department was easily accessible by phone, they made the date changes immediately and sent a follow up email. I was very pleased.

    Pamela from TX
    Review Received: February 22, 2020
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    It was a pleasure to work with Squaremouth. Their customer service is outstanding, knowledgeable, and answered all of my questions so that I felt confident that I purchased what was the right policy for me. I would certainly recommend them to others.

    Keith from NJ
    Review Received: February 22, 2020
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg Luxury is a comprehensive package that had everything we needed. Purchasing was easy, all necessary documents were sent timely via email and the price was excellent for those that compare prices.
    My son was notified two weeks before the trip that he would not be able to make the trip (Jan 2020) due to a work commitment therefore we were able to cancel his trip, make a claim, and were fully reimbursed all costs we had paid.
    The customer service and follow through for the claim was timely, courteous, detailed and complete with excellent follow up. The reimbursement was quick once all documents were submitted. Very straight forward process. I will definitely obtain insurance from Tin Leg again.

    Diane from CA
    Review Received: February 21, 2020
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    7 out of 7 people found this review helpful