Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
My husband went to a hospital ER in Croatia for what turned out to be a kidney infection. I called Tin Leg to inform them he was there and might need to be admitted, though in the end he only needed antibiotics.
I emailed the ER paperwork to Tin Leg, had a brief follow up phone call, and got the check soon after. This was not a large claim, under $100, but I was impressed with the way Tin Leg handled it. I will be using them again.
Customer service was not very helpful in answering questions about the insurance product that I was considering purchasing.I ended up reading the particulars about the policy details on my own.It would serve the company better if their representatives were more knowledgeable about the products that they offer and sell.
Hi Thomas,
I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.
If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!
Very easy and convenient process for my claim.
I would suggest not giving just a telephone number for assistance as accessing telephone service is not always the easiest. We had intermittant internet, but email was definitely easier than phoning. We were in Spain and purchased a phone with time/minutes to use within the country and communicate with friends that we have there. I tried calling the number on your website from this phone and got nowhere. I did search for an email address, got one and did get a response via email, so I'd suggest that this be equally available as a phone number.
Review Updated: 11/06/2019
I was very pleased. We had a small dental emergency while overseas and we were reimbursed for both the consult and the prescription cost. I will use this insurance again.
i was impressed how quick this claim was finalized.
I am unable to evaluate this insurance because my travels went smoothly and, consequently, had no need for assistance or to file a claim.
I thought the price was great for the policy.I always like to have travel insurance but don't want to spend a lot on it.This policy was perfect for me and have me a piece of mind while traveling.
I had no issues with purchasing the plan I needed or with my claim. We had the check within the next week after I filed.
Great insurance company now that we are retired we feel we can go anywhere and we are covered.
The provider was thorough, prompt, responsive and convenient to deal with. Would transact with them again
The entire process was handled very professionally. Soon after the phone interview, I received the expected compensation. I purchased another policy for another upcoming trip and this experience has re-assured me that I have chosen the right company