Tin Leg Travel Insurance Reviews

Your website was very easy to navigate. Your customer service reps were very helpful and patient, while answering my questions.

I had to file a claim due to the British Airways strike when BA cancelled my return trip from London. Thus far the process has been very straightforward and the customer service reps could not have been more cordial and helpful. I still have to gather a few supporting docs but I have every confidence that the claim will be settled quickly -- they told me about 10 working days. They also told me I will receive updates on the claim status during the process. Very pleased!

We had to cancel our trip due to a medical issue. Tin Leg was very easy to deal with and told us exactly what we needed to submit for the claim...proof of purchase, proof of cancellation, and a medical form completed by our physician. We had our check one week after submission. Highly recommend this company and will use them in the future.

I was in Iguazu Falls, Argentina. The Spanish only speaking taxi driver set out on the 20 minute drive to the airport. The only road to the national park and the airport was blocked by 600 angry protesters. They were protesting a food tax from their government we heard later. Well, I didn't need to understand Spanish
to see the tension and watched the angry people trying to get thru the barriers with their suitcases. Getting thru was not working. So we went back to our hotel and stayed another night. I tried repeatedly to contact the 24 hour assistance number and finally got someone who was helpful. I buy trip insurance trip after trip and this will be the first time I will make a claim. Fortunately, it was a 24 hour strike and the two groups had a meeting scheduled to figure this out. My only extra cost was another one way ticket to Buenos Aires as the airline did not honor the strike reason.

We have used Tin leg several times as we feel we get good coverage for the money if we should need it. We have never had to file a claim so cannot comment on that process.
We will use Tin Leg again.

Great web site. Really helpful in finding and purchasing the right policy. Customer service in providing info after purchase.

Very professional, prompt, and fair response

Prior to taking trip I called to explore making changes (adding two days); I did not receive necessary help needed to accommodate this goal as I was pretty much directed to do it on my own. I thought this would've been area in which Insurance could've been instrumental in getting this done.

Thankfully I did not suffer lost luggage nor become ill therefore Im unable to comment on those areas.

I was very satisfied Re: initial telephone interaction with Rep.- applying & purchasing a
travel insurance policy. Since I did not submit a claim I cannot provide an opinion on
how I might have experienced that process.

The service provided by their representative was thorough, helpful and reassuring. I very much appreciated the ease of purchase. The policy provided was exactly what I needed to reassure me while out of the United States. Fortunately I did not need to use the insurance I acquired but I felt confident in the policy I purchased if that occasion arose. Thank you.