Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,896
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AVG. MONTH
8,382
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    I missed the fine print, that you don't offer insurance for losses related to losing my ATM card. So my policy couldn't help me with this. I will read the policy more closely next time.

    Robin from CA
    Review Received: March 28, 2019
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    4 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    The Tin Leg customer reps were able to quickly answer my questions about coverage for potential need to abort or cut my trip short because of health problems of my brother in law.

    Michael from MI
    Review Received: March 24, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    5 star customer service

    amy from CA
    Review Received: March 22, 2019
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I can give a more insightful review after the claim process is complete.

    Eric from OR
    Review Received: March 22, 2019
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    0 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Seting up appointments is very straight forward ... but to ask questions via email is a black hole

    Gerald from WI
    Review Received: March 21, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Standard

    I had entered wrong info, called them and they corrected it right away

    Art from NM
    Review Received: March 20, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very easy procedure to obtain insurance. Felt very comfortable traveling out of the USA knowing I had this insurance coverage.

    Laura from FL
    Review Received: March 19, 2019
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    The only interaction I had was signing up for the policy. The process was fast, good communication and employees were very knowledgeable plus the price was good.

    Sandra from TN
    Review Received: March 19, 2019
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    My gallbladder decided I was NOT to take the trip. I received my full insurance amount. The site was easy to use and the customer service rep knowledgable and helpful. Thank you.

    Your rating system does not allow for N/A answers so it got a 1 star

    CG from CO
    Review Received: March 19, 2019
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    8 out of 8 people found this review helpful
    Tin Leg policy: Luxury

    I unfortunately messed up my email address however you staff corrected it quickly

    Debra from MA
    Review Received: March 18, 2019
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    0 out of 0 people found this review helpful