Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,896
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AVG. MONTH
8,382
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    Wife got the flu while on a cruise. Tin Leg was very (extremely) responsive during claim process and reimbursed us for the doctor and medication. Very happy and will use them again for next trip.

    Donald from VA
    Review Received: February 20, 2019
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    12 out of 12 people found this review helpful
    Tin Leg policy: Standard

    Squaremouth was a great resource for finding and comparing travel insurance options. It made the process of evaluating and choosing different coverages much easier.

    Eileen from CA
    Review Received: February 14, 2019
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    8 out of 8 people found this review helpful

    Review Updated: 03/14/2019

    The claim process was personal and speedy. The claims rep called me at the appointed time, lustened patiently to my story and approved our claim within 24 hours of my submission of the completed claim firm. I would highly recommend both Tin Keg and Squaremouth!

    Tin Leg policy: Standard

    Very efficient and easy to understand. Customer service people helpful and knowledgeable.

    Sue from CA
    Review Received: February 11, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Spoke with a supervisor before we left due to many flight cancellations and she was helpful. Have not filed claim yet.

    Bruce from NY
    Review Received: February 10, 2019
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Unfortunately my wife required surgery just prior to our planned cruise, so we had to cancel just weeks before departure. Tin Leg required minimal proof and we had our check for the full amount of our loss within a few days. We were totally pleased.

    WILLARD from OH
    Review Received: February 2, 2019
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    7 out of 7 people found this review helpful
    Tin Leg policy: Standard

    I had to make date changes to our travel plans and customer service was very easy to work with to change our policy. Thank you.

    Gary from CA
    Review Received: January 30, 2019
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    My second time with this company and policy. The economics make sense as well as the features which the policy offers. I hope that I never have to file a claim, but if i do, I hope that the company performs as well as they claim to do.

    Stephen from CT
    Review Received: January 29, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Helpful advice given (via chat) regarding type and cost of short term insurance I needed.

    Denise from NY
    Review Received: January 26, 2019
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We appreciated the timely service you provided in our claim. The questions you asked were appropriate. Your follow-up questions were also appropriate and we received our claim within a week of the claim closure.

    Laurie from WA
    Review Received: January 25, 2019
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    5 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    Absolutely fantastic to deal with!!
    I had to cancel my cruise because my sister and traveling partner ended up in the hospital a week before our trip. Of course, her doctor said she couldn't go. Tin Leg just requested a letter from her doctor, proof that she was my traveling companion and the invoice showing the cost of the trip. In a week or so my claim was approved and the money deposited directly into my bank account.
    When I plan my next vacation there is no question I will protect my investment by purchasing travel Insurance through Tin Leg!!

    Jacque from MT
    Review Received: January 24, 2019
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    8 out of 8 people found this review helpful