Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
360,896
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AVG. MONTH
8,382
Total Reviews
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SINCE 2014
5,368
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,368 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3884
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    Efficient (no hassle) handling of our damaged luggage and its damaged contents reimbursement by Tin Leg.

    Peter from NY
    Review Received: November 29, 2018
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    This insurance was worthless. The issue was that the vendor lost its license from the Canadian Consumer Protection Bureau. This issue is apparently not covered by the policy, but of course, that wasn't obvious to me when I bought it. While it wasn't covered, I think the insurance co. should provide some representation and effort to challenge the vendor to receive at least some partial reimbursement. Or some partial refund of the insurance policy.
    While I expect nothing with regard to this complaint, I want to register my dissatisfaction with any insurance company that provides little to no service for this issue, which we consumers have no way of knowing or predicting such possibilities. --Rhondo Tinsley

    Rhondo from CA
    Review Received: November 28, 2018
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    16 out of 17 people found this review helpful
    Response from Tin Leg

    Hi Rhondo

    I apologize that your claim did not have a more favorable outcome.

    Our practice is to send every customer a full summary of their coverage immediately after they buy a policy. This outlines all of the benefits that are included within the policy, and will explain which benefits are not covered.

    In your case, the summary stated that Financial Default coverage would have been included if you bought the policy within 15 days of making your initial trip deposit. However, our records show that you purchased your policy nearly 2 months after making your first trip payment.

    We send these summaries and encourage every customer to look at their policy in detail to ensure they are satisfied with their coverage. If not, every customer has a 14-day free look period to allow them to cancel for a full refund, and buy a different policy that is more suitable for their needs.

    In the future, we are always delighted to help you find the policy that will provide the right coverage for the best price. If you have any further questions, you can reach me directly at (727) 619-7262.

    Tin Leg policy: Standard

    I received concise information from the customer service rep and didn’t have to wait on hold for a long time.

    Jeffrey from WA
    Review Received: November 28, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    was unable to take trip due to medical changes incurred by husband before trip started

    Sharon from OR
    Review Received: November 27, 2018
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    2 out of 2 people found this review helpful

    Review Updated: 12/26/2018

    After completing your first review, my claim was rapidly completed.

    Tin Leg policy: Standard

    Great

    B from MO
    Review Received: November 26, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Our trip was cancelled before departure due to my husband medical condition. The team from Tin Leg helped me process my claim in a very timely manner. They are so professional and I will definitely use and recommend Tin Leg to my friends and family.

    Editha from NY
    Review Received: November 22, 2018
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    8 out of 8 people found this review helpful
    Tin Leg policy: Standard

    Easy to get just the policy I needed. The phone rep was knowledgeable and friendly.

    Linda from OH
    Review Received: November 21, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Smooth as silk!

    Jerry from WA
    Review Received: November 20, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    claude from CA
    Review Received: November 18, 2018
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    0 out of 0 people found this review helpful

    Seamless. Great service.

    Tin Leg policy: Luxury

    I realized my error in the dates I needed coverage when I was reviewing the policy. I contacted them right away and got the problem fixed without delay. Have used Tin Leg in the past and my experience has always been good.

    Melissa from IL
    Review Received: November 17, 2018
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    0 out of 0 people found this review helpful