Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
361,224
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AVG. MONTH
8,395
Total Reviews
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SINCE 2014
5,369
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,369 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3885
  • 4
    903
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    I recommend this company to others. I would purchase again.

    Sherry from VA
    Review Received: September 28, 2018
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    Tin Leg policy: Economy

    Very reasonably priced. Good coverage

    Lynn from CA
    Review Received: September 25, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    They took my documents and never even called me after receipt. I just got a denial letter.

    Stephanie from AZ
    Review Received: September 24, 2018
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    3 out of 7 people found this review helpful
    Response from Tin Leg

    Hi Stephanie

    I apologize that your claim did not have a more favorable outcome.

    I have spoken with our claims team and reviewed your claim. Our records show that we completed your claim interview on July 23, and received your claim form and supporting documents on August 6. We sent an email to confirm receipt of these documents on August 6.

    In your case, we received all necessary documentation, and we were able to make a decision on your claim without a second interview.

    Please let me know if you have any further questions, I’d be delighted to speak with you. You can reach me at 844-240-1233.

    Tin Leg policy: Luxury

    I had a preliminary conversation with Tin Leg when my retina detached on our trip. I'll be making a claim as soon as I have my documentation together.

    Dave Sansom from GA
    Review Received: September 20, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Talked to an agent during the trip about coverage. He was very pleasant about saying "no coverage" for the event.

    Kathleen from FL
    Review Received: September 17, 2018
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    0 out of 1 people found this review helpful
    Tin Leg policy: Standard

    The customer service representative I talked to was worthless. My flight going to my cruises was delayed and I called to see what my options were for booking another flight to the cruise port. She said that my policy didn't cover delayed flights (but it did cover trip interruptions?). She then told me my only other option would be to cancel the while trip and get a full refund, which would have cost them and me a while lot more money than simply booking another flight. Luckily through the airlines I was able to get on another flight to my destination. Missed connections seems like a standard thing that should be covered and I expect better customer service than I received so I will not be using Tin Leg again.

    Price from OK
    Review Received: September 16, 2018
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    0 out of 0 people found this review helpful
    Response from Tin Leg

    We apologize that you did not get a helpful response when you contacted us. I understand your flight was delayed, forcing you to miss your connection. Unfortunately, our policies do not include Missed Connection coverage.

    In this case, the information we presented to you was unclear. We always want to be as helpful as possible, and we fell short of that goal.

    If you have any further questions, I’d be delighted to speak with you. You can reach me at 844-240-1233.

    Tin Leg policy: Standard

    I didn't need to file a claim, but prior to travel, I wanted to upgrade my policy. The cancellation grace period had already lapsed, but a customer service representative was able to change the policy anyway. I appreciated the flexibility.

    Kerry from CA
    Review Received: September 15, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Excellent service from Tin Leg for claim. Prompt, clear, efficient. Recommend.

    DOUGLAS from TN
    Review Received: September 13, 2018
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    Tin Leg policy: Standard

    I needed to call customer service for a clarification before I purchased. The customer service agent was very helpful. I got the clarification information that I needed.

    Paula from MT
    Review Received: September 12, 2018
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I do not usually purchase health insurance when I travel abroad on a tour but this time I was going to be on my own for a month in India & felt I needed it. I am so happy I found Tin Leg through squaremouth. The squaremouth format for comparing companies & policies was ideal for me & helped me define what I actually was looking for. I communicated with customer service to clarify a point before I purchased & they promptly replied. I was fortunate not to have to use it but I was thankful for it every time I saw the card in my wallet. With their reasonable price, I will be using Tin Leg on future trips.

    Kathleen from IN
    Review Received: September 11, 2018
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    0 out of 0 people found this review helpful