Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
They were very helpful
I have submitted the paperwork and have been waiting for a call. I scheduled for a call last week but did not receive the call at scheduled time or at other tim. I am still waiting to get paid for the medical visit.
We had to cancel one trip and move the insurance to the other trip. This was hard to do and got a lot of "please Call Back" or "We will Call You Back" messages before I finally got it handled.
I am waiting to hear from Tin Leg - Squaremouth regarding my stolen pocketbook and contents including wallet, cash, sunglasses, make-up, camera,etc
TLEFL13-100256
Thank you for your assistance at this time
Linda Rifkin
The process was smooth and straight forward, but most importantly, our claim representative, Kelly Calkins, was very responsive and always returned our call or email in a timely fashion.
We filed a claim, including all necessary documentation, which was handled judicially and settled promptly. The Vice President of Squaremouth emailed us to enquire whether our claim had been processed - we were impressed with his concern and happy to assure him it had already been settled. We will certainly use Tin Leg for all our future travel insurance as the website is very easy to navigate, choices are set out clearly, payment is on a safe site and the policy document is promptly confirmed and emailed.
This was very easy to obtain. I gave the wrong address on my info and emailed the changes and the followed through right away with a new card. I was glad I didn't have to use it but was glad to know it was there is needed.
very easy and simple to understand
I requested a one day extension on the policy and was never able to get that from either Squaremouth or Tin Leg despite several attempts and verbal assurances that it would be possible.
My boyfriend had a motorcycle accident a month before our trip. Even with physical therapy, he was still unable to walk without pain nor without the aid of a cane. 2 days before our trip, we saw his doctor who said that he hadn't healed enough to go so we reluctantly cancelled our trip. We filed a claim. Everyone we dealt with was wonderful and we received a full refund in a very timely manner. Very happy with Squaremouth and Tin Leg. Highly recommend and will definitely use for all future trips.