Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
362,435
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AVG. MONTH
8,375
Total Reviews
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SINCE 2014
5,378
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,378 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3891
  • 4
    906
  • 3
    326
  • 2
    125
  • 1
    130
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  • Tin Leg policy: Luxury

    They were very helpful

    Dolores from SC
    Review Received: January 21, 2016
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    Tin Leg policy: Luxury

    I have submitted the paperwork and have been waiting for a call. I scheduled for a call last week but did not receive the call at scheduled time or at other tim. I am still waiting to get paid for the medical visit.

    Thomas from FL
    Review Received: January 19, 2016
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    4 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    We had to cancel one trip and move the insurance to the other trip. This was hard to do and got a lot of "please Call Back" or "We will Call You Back" messages before I finally got it handled.

    Edward from WA
    Review Received: January 19, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I am waiting to hear from Tin Leg - Squaremouth regarding my stolen pocketbook and contents including wallet, cash, sunglasses, make-up, camera,etc
    TLEFL13-100256
    Thank you for your assistance at this time
    Linda Rifkin

    William and Linda Rifkin from FL
    Review Received: January 18, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The process was smooth and straight forward, but most importantly, our claim representative, Kelly Calkins, was very responsive and always returned our call or email in a timely fashion.

    Khoa from IN
    Review Received: January 16, 2016
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    Tin Leg policy: Luxury

    We filed a claim, including all necessary documentation, which was handled judicially and settled promptly. The Vice President of Squaremouth emailed us to enquire whether our claim had been processed - we were impressed with his concern and happy to assure him it had already been settled. We will certainly use Tin Leg for all our future travel insurance as the website is very easy to navigate, choices are set out clearly, payment is on a safe site and the policy document is promptly confirmed and emailed.

    Elaine from NV
    Review Received: January 14, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    This was very easy to obtain. I gave the wrong address on my info and emailed the changes and the followed through right away with a new card. I was glad I didn't have to use it but was glad to know it was there is needed.

    Lorraine from WA
    Review Received: January 13, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    very easy and simple to understand

    Leigh from NY
    Review Received: January 13, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I requested a one day extension on the policy and was never able to get that from either Squaremouth or Tin Leg despite several attempts and verbal assurances that it would be possible.

    Sarah from TX
    Review Received: January 11, 2016
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    Tin Leg policy: Luxury

    My boyfriend had a motorcycle accident a month before our trip. Even with physical therapy, he was still unable to walk without pain nor without the aid of a cane. 2 days before our trip, we saw his doctor who said that he hadn't healed enough to go so we reluctantly cancelled our trip. We filed a claim. Everyone we dealt with was wonderful and we received a full refund in a very timely manner. Very happy with Squaremouth and Tin Leg. Highly recommend and will definitely use for all future trips.

    June from MD
    Review Received: January 11, 2016
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    0 out of 0 people found this review helpful