Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Had to cancel trip 9 months before departure because wife developed an consuming aversion to a European vacation, due to repeated incidents of terrorist violence there. Contacted Squaremouth, who refused to consider a refund.
In contrast, the travel company refunded both airfare, and cruise fees. As a result, I would not recommend Squaremouth to anyone contemplating travel.
Calling in for q + a was made easy by the staff (Kelly)?
I liked my policy because it provided cancelation for any reason. I had booked a trip over a year from departure date so my policy offered the coverage I wanted and might need.
Easy to deal with
I have made a claim but have not heard from anyone
I filed a claim a month ago and still have not heard back yet. So my rating may change in the future.
when i filed a claim and sent follow-up information i received no acknowledgment from tin leg. their customer service people denied having received a claim which had been in their office for over a week. i finally received partial payment but i disputed their claim and faxed an appeal letter. this was also not acknowledged and in fact, when i called 8 days later, no one had even begun the process of evaluating my appeal. i was then informed that the appeal process could take months. my travel partners, who were insured by another company received the full compensation from their insurer. i would not recommend tin leg.
Tin Leg helped me determine my insurance needs and answered all the questions I had. I will use them again.
Have never heard about disposition of claim.
The policy coverage was less money than the policy offered by our travel company (GCT). I will be purchasing another policy from you for our Sept 2016 trip to France