Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
363,014
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AVG. MONTH
8,363
Total Reviews
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SINCE 2014
5,385
Detailed Rating
Customer Service Before Trip
4.62/5
Customer Service During Trip
4.04/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,385 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3896
  • 4
    907
  • 3
    326
  • 2
    125
  • 1
    131
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  • Tin Leg policy: Luxury

    I had to cancel my trip due to medical issues. I submitted all the requested documentation by e-mail and received a full refund within 3 weeks for the amount claimed.

    Robert from CA
    Review Received: September 21, 2015
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    Tin Leg policy: Economy

    We are awaiting a medical sign off from my Dr.

    James from MD
    Review Received: September 21, 2015
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Most excellent. The claim was processed in a timely manner.

    I have already used them again.

    Stu from NJ
    Review Received: September 20, 2015
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    Tin Leg policy: Luxury

    Easy process. Adding on to the amount of coverage needed was a simple phone call each time another deposit with the travel company was required.

    Very Satisfied from MD
    Review Received: September 19, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The travel insurance purchase was easy, understandable, and exceeded our expectations.

    Dan from AZ
    Review Received: September 19, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Glad I had it, glad I didn't need it.

    James from IN
    Review Received: September 15, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We had no claims while on the trip. We felt assured that Tin Leg would meet all our needs.

    Theresa from IL
    Review Received: September 13, 2015
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    Tin Leg policy: Standard

    Well it subject to review. We were unable to travel as my 85 father had urgent surgery.
    I let them Tin Leg know 3 days before trip. Faxed all info on the 8/28. Waited a week called and told them I received no acknowledgement of fax. Told to wait. Called back 8 days later at which time they acknowledged fax but told to wait again. So if they come through I would be willing to change review.

    Robyn from FL
    Review Received: September 13, 2015
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    Tin Leg policy: Economy

    Once again, you insured us safely. Continue to recommend Squaremouth to fellow travelers. Thanks for consistently doing a great job.

    betty from DE
    Review Received: September 9, 2015
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I asked a question by e-mail and they responded immediately with the answer I expected. I rate them highly.

    Leigh from MD
    Review Received: September 8, 2015
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    0 out of 0 people found this review helpful