Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
I LIKED THE EASE OF SELECTING WHAT I WANTED ONLINE.
the web site was easy to use and understandable[not legal jargon] It was easy to add to the policy as we added additional legs to our trip
I have a newly diagnosed pulmonary embolism and am unable to fly at the present time. I notified Squaremouth /Tin Leg via Violetta on August 3 2015
Representative was polite, well-informed and very helpful.
Options for coverage were explained clearly.
Process of purchasing the insurance package was fast and accurate.
Email acknowledgement of purchase and coverage were clear and were received almost immediately after purchase.
My trip was interrupted for medical reasons. I call Tin Leg, and they sent me the necessary forms that have to be completed. I am waiting for the physician's response, and then I will file the claim.
Too difficult to add additional coverage to existing policy each and every time more coverage was needed.
Closest to the coverage I needed. You should design a policy more specific to renting someone's house.
Policy was very easy to understand, with clear single sheet summary and access to other info (i.e. definitions, terms). Customer service was good - got a human on the phone quickly who promptly answered questions. I would recommend them...I've used TinLeg more than once.
I chose this rating based on my pre-travel experience with the staff and the ease of purchasing the insurance. I will highly recommend travel insurance to other travelers.
My trip was cancelled by the tour company due to insufficient number of travelers. The policy had no provision for this, so my claim was denied. I think that cancellation by tour company should be part of every policy, even if the cancellation is not due to weather, political unrest etc.